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Director of Business Intelligence and IT Services
3 months ago
**About Us**:
Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.
**Title**:Director of Business Intelligence and IT Services
**Salary**: $150k-$180k - depending on qualifications and experience
**Status**: Full-time, Salary, Exempt
**Reports to**: CEO
**Location**: Chandler, AZ
**Essential job functions/duties**
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions._
Business Intelligence
- Develops business intelligence gathering practices, the management of data and information, as well as its systems.
- Collaborates cross-functionally to identify and generate potential business intelligence initiatives which includes production of effective dashboards, reports, and quantifiable metrics.
- Directs and scales Business Intelligence / Data Analytics function
- Ensures the protection of business intelligence through the most up-to-date practices of cybersecurity and risk management
IT Services
- Directs and supports growth of Information Technology and IT Service Delivery across the org., providing insights, and facilitating business and strategic decision-making.
- Oversees security of systems, networks, and enterprise information with proactivity to ensure the digital safety of all enterprises supported.
- Develops business-continuity protocols to minimize the disruption to business operations in the event of an emergency or data loss.
- Leads and develops the implementation of IT and analytics processes for the various organizations the teams serve.
- Oversees the planning of projects to produce reports that perform meaningful quantitative and qualitative analyses to address business issues or questions.
- Facilitates IT security audits or investigations both internally and externally.
- Develops and implements standard operation procedures (SOPs) and various policies to ensure security compliance organization wide.
- Develops and implements standard operation procedures (SOPs) to ensure accurate reporting and data gathering for operational purposes.
- Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements and other metrics/needs.
- Develops and maintains relationships with external IT vendors and service providers.
Team Leadership
- Establishes efficiency and efficacy standards of the IT and Business Analytics departments and provides recommendations for the improvement of infrastructure.
- Successfully plans yearly budget for the department and ensures that equipment needs and repairs are proactively planned for.
- Coordinates multi-site IT systems via enterprise resource planning (ERP).
- Develops organizational IT learning - including ongoing company-wide IT trainings, spam/phishing education, developing FAQs/SharePoint dashboard as reference guide to reduce Tier 1 ticketing
- Leads hiring, training, onboarding of IT and Analytics staff, assigns projects as needed, and conducts performance evaluations that are timely and constructive
- Professional development of department members (including evaluations, training, and mentorship)
- Develops capacity / workload plans for scaling a Help Desk department
**Knowledge/Skills/Abilities Required**
Highly skilled in Data Analytics & Applications
- at least ten (10) years' experience working with Business Intelligence/Analytics software, extensive Power BI is required
- AND at least five (5) years working in Information Systems and/or IT Services
- Knowledgeable in network infrastructure, disaster recovery, data warehousing, and strategic planning.
- Proven capability to work with various computer networks, databases, and system architecture.
- Strong knowledge and prior experience with data security and compliance regulations.
- Communicates effectively in a highly cross-functional and diverse organization.
- Strong knowledge of industry trends and best practices with proven experience and capability of implementing processes and workflows for large organizations.
- Ability to think analytically, problem-solve, and adapt to changes.
- Ability to make projections based on organizational performance using accurate reporting tools and data gathering practices
- Exceptional project management and organizational skills with impeccable attention to detail.
- Must possess great presentation skills and ability to speak in public.
**Education, credentials, and/or trainings required**:
- Bachelor's degree in computer science, informat