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Resident Services

4 months ago

Riverside, United States Advanced Management Company Full time

**About the Organization**:
Advanced Management Company (AMC) is a property management company, which was started in 1982 and built on a foundation of ethical business practices. Those same principles are in place today with more than 50 apartment communities in Southern California. Our properties are located in Orange County, San Bernardino County, and Los Angeles County We were also voted a Top Workplace in Orange County by our very own team members.

**Benefits**:

- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K & 3% Employer Matching Program
- Flexible Spending Accounts
- Vacation Accrual & Sick Days - Live Happy Time
- Paid Holidays + Your Birthday
- Annual Employee Health Expo providing free health screening and events to all employees
- Annual Tribute Awards to recognize all team members achievements
- Annual Charitable Giving - Backpack drive & holiday gifts for residents of AMC communities
- Annual Beach Cleanup

**Job Title**: Resident Services

**Pay**: $21 per hour

**Job Summary**:
The role of an AMC Resident Services requires high energy, a burning desire to make a difference in people’s lives and a commitment to anticipate and exceed the expectations of our residents, prospective VIPs and co-workers. This diverse role combines customer service, training and leadership.

**Essential Job Duties**:

- Sets example to uphold AMC Employee Promise and Vision Statement
- Performs excellent telephone skills and delivers exceptional customer service while handling residents including follow up
- Works closely with the Resident Services Manager to maximize customer satisfaction
- Sets reasonable customer satisfaction goals and works with team to achieve them on a consistent basis
- Interacts with customers based on a daily basis, responding to their questions and guiding them to the appropriate service
- Adhere to the policies and procedures manuals
- Performs all other duties as assigned

**Job Requirements**:

- Well-developed interpersonal, written and verbal reasoning and communication skills in English.
- Available to work on weekends.
- Ability to score at or above AMC standards on mystery shop report.
- Shows up to work on time, follows direction from Resident Services Manager, interacts well with coworkers and residents and gives and receives feedback.
- Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with residents
- Serve our VIPs with a welcoming and caring attitude.
- Behave in a responsible, professional and ethical manner with exceptional time management, multi-tasking and leadership skills. Demonstrate personal and professional integrity at all times.
- Must be assertive, independent, energetic, flexible, motivated, goal oriented, driven and organized.
- Must maintain reliable transportation daily, valid driver’s license and valid vehicle insurance.
- Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.