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Resident Advocate
2 months ago
We are seeking a highly skilled and compassionate Resident Advocate - Long Term Care Ombudsman to join our team at the Council On Aging. As a key member of our organization, you will play a vital role in ensuring the rights and quality of life for residents living in nursing and residential care homes.
Key Responsibilities- Investigate and resolve complaints made by or on behalf of residents in a fair and impartial manner.
- Provide advocacy and mediation services to ensure resident rights and quality of life are maintained or improved.
- Regularly visit older adult residents in nursing and residential care homes to conduct mandated number of unannounced visits.
- Receive and respond to inquiries and complaints made by or on behalf of residents in a timely and professional manner.
- Maintain professional objective relationships with nursing and board & care personnel through regular visits to each facility.
- Adhere to COASC dress code standards and represent the program and COASC with a professional image when engaging with the community.
- Attend monthly staff meetings and participate in ongoing training.
- Enter documentation of activities to ensure ODIN is current and accurate by the end of each week.
- Certified as a State Long-Term Care Ombudsman or the ability to successfully complete the 36-hour State Certified Long Term Care Ombudsman training.
- Strong desire and/or experience in working with older adult population.
- Highly skilled and effective in communication, problem-solving, collaboration, and maintaining professional relationships.
- Consistently maintains objectivity, impartiality, and confidentiality in documenting, discussing and reporting incidents.
- Ability and willingness to follow complaints to conclusion.
- Proven ability to manage time and projects successfully.
- Sensitivity to the human condition as it relates to the aging process and tactfulness in public contact.
- Available for occasional weekend and evening work.
- Ability and willingness to make presentations to small groups.
- Have a valid California driver's license, proof of insurance and reliable transportation.
- Submit to and successfully complete LiveScan Fingerprinting background check.
- Proficient in current office equipment and practices including Microsoft Office.
- Proof of negative TB status.
- Proof of eligibility to work in the United States.