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Tpwd - Customer Service Representative I

3 months ago

Lumberton, United States PARKS AND WILDLIFE DEPARTMENT Full time

**TPWD - Customer Service Representative I** **(**00042783**)**

**Organization**: PARKS AND WILDLIFE DEPARTMENT

**Primary Location**: Texas-Lumberton

**Work Locations**: SP-Village Creek SP 8854 Park Road 74 PO Box 8565 Lumberton 77657

**Job**: Office and Administrative Support

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**Travel**: Yes, 5 % of the Time

**State Job Code**: 0132

**Salary Admin Plan**: A

**Grade**: 11

**Salary (Pay Basis)**: 2,886.53 - 2,886.53 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Non-exempt

**Job Posting**: Jun 21, 2024, 5:16:48 PM

**Closing Date**: Jul 5, 2024, 11:59:00 PM

**Description**

**TPWD MISSION**

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

**PLEASE NOTE**:
**WATCH OUR** VIDEO ON HOW TO APPLY FOR JOBS**

**MILITARY OCCUPATIONAL SPECIALTY CODES**:
**Job Classification**

**Service**

**Military Specialty**

Customer Service Representative I-V

Army

15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V

Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard

YN, PERS

Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1
- More information on military occupational specialty codes can be found below:
**MILITARY EMPLOYMENT PREFERENCE**:

- **Veteran
- **DD214 showing honorable discharge.
- **Surviving spouse of a veteran who has not remarried
- **Marriage Certificate and DD Form 1300 or appropriate documentation.
- **Orphan of a veteran killed while on active duty
- **Birth Certificate and DD Form 1300 or appropriate documentation.
- **Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty
- **Marriage Certificate and copy of spouses active duty military orders.
- **Spouse of a veteran with disability and is the primary income for household
- **Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

**BENEFITS**:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. **Click **HERE** to view our Benefits page.**

**HIRING CONTACT**:Brynne Stamatis, (409) 755-7322

**PHYSICAL WORK ADDRESS**:Village Creek State Park, 8854 Park Rd. 74, Lumberton, TX 77657

**GENERAL DESCRIPTION**:
Under the direction of the Office Manager, this position is responsible for performing entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Village Creek State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customers with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close supervision, with mínimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

**Qualifications**

**MINIMUM QUALIFICATIONS**:
**Education**:
Graduation from High School or GED.

**Experience**:
One year experience in general clerical, cash handling or customer service.

**Licensure**:
Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

**KNOWLEDGE, SKILLS AND ABILITIES**:
Knowledge of general office procedures;
Knowledge of administrative and clerical procedures;
Knowledge of basic mathematics;
Skill in using MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in handling a high-volume front desk;
Skill in making independent, sound and timely de