Technical Assistant, Office of Institutional

1 week ago

Queens, United States St. John's University Full time

St. John’s, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

**Department**:
Institutional Research

**Specific Job Title**:
IR Technical Assistant

**Reports to**:
Director Institutional Research

**Campus**:
Queens

**Job Summary**:
Reporting to the Director of Institutional Research (IR), the role will provide administrative and clerical support for the Office of Institutional Research. This position will assist with the day-to-day operations of the office, including compiling data for institutional reports and surveys.

**Essential Functions**:

- Assist with preparation and dissemination of reports and presentations as needed.
- Compile and complete data requests such as reports included in the University Fact Book, brochures, enrollment reports, course evaluations, and assessment reports.
- Coordinate and manage the process of completing institutional surveys to external agencies with members of the university community.
- Handle all IR office functions including providing telephone coverage for administrators; ordering office supplies; scanning and filing; monitoring mail; coordinating electronic check requisitions and related items; ensuring office efficiency and organization; and coordinating office staff activities.
- Handle employment and other activities for IR graduate assistants and student workers including recruiting; approving electronic time sheets and maintaining time records; coordinating contracts for graduate assistantships; organizing and developing orientation programs; and providing general oversight particularly on incoming phone calls, attendance, punctuality, and general office demeanor.
- Coordinate all issues with IT and Facilities and follow-up as needed.
- Schedule meetings and webinars for the office including weekly IR Team meetings.
- Maintain Institutional Research’s website; upload reports and documents, as necessary.
- Perform other duties as assigned by the Director of IR.

**Competencies**:

- Experience with Power BI, SQL Server or R is preferred
- Effective written and verbal communication skills
- Excellent interpersonal skills and ability to work effectively with a diverse group of constituencies in the University
- High motivation with the ability to analyze and organize
- Ability to manage multiple tasks and consistently meet tight deadlines while focusing on details
- Excellent follow through and persistence, demonstration of accountability and ownership for achieving results, and a showcase of initiative and resourcefulness as well as the flexibility to perform successfully though changing priorities
- Dedication to student service goals as well as our Vincentian Mission

**Work Environment**:
This position operates in a professional office environment. This role routinely uses standard office equipment such as personal computers, printers, etc.

**Physical Demands**:
While performing the duties of this job, the employee is occasionally required to stand; reach with hands and arms; climb stairs; bend and stretch to file documents. The employee must work on a computer.

**Position Type/Expected Hours of Work**:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m.

**Travel**:
Travel is primarily local and may include visits to the other NY campuses or to local institutions for occasional meetings.

**Required Education and Experience**:

- Bachelor’s Degree or equivalent work experience
- 1-2 years of experience in an administrative office (or equivalent)

**Other Duties**:

- Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position may be reloca

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