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Client Support Representative

3 months ago

Fairfield, United States LMG Connections Full time

**LMG Connections** is a well-renowned customer acquisition, customer support, and business development service provider across the Connecticut area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our full-time Client Support Representative is the heart of what we do for our clients

The main goal of our full-time Client Support Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Entry Level Client Service Trainee thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.

**Full-Time Client Support Representative Core Responsibilities**:

- Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
- Sustain and maintain relationships with all customer accounts based on trust and loyalty
- Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
- Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
- Work cohesively with other full-time Client Support Representatives and other internal team members to ensure all goals are met

**Character Traits of our Full-Time Client Support Representatives**:

- _Initiative_: ethical, optimistic, adaptable, self-starter
- _Organization Skills_: attention to detail, time management, self-management
- _Learning_: student mentality, learning attitude, learns from other Client Support Representatives
- _People Skills_: professional, exemplary written and verbal, customer focused

**Experience and Education Requirements We ask our Full-Time Client Support Representative to have**:

- A High School Diploma or GED equivalent is a must
- 1+ years of experience is highly recommended, but not required
- Confident in an entry-level position and a learning environment with mentorship from other full-time Client Support Representatives and upper-level management
- Experience in a hospitality, warehouse, or team-focused environment is highly desirable
- Comfortability in a fast-paced environment

Pay: $600.00 - $1,200.00 per week

**Benefits**:

- Employee assistance program
- Paid training

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person