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Reception Service Supervisor
3 months ago
**LOCATION**
**The Lodge at Torrey Pines**
Step into the timeless craftsman charm of **The Lodge at Torrey Pines**. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.
**The Lodge at Torrey Pines** is owned by **Evans Hotels**, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
**SUMMARY**
The **Reception Service Supervisor ("Supervisor/a del Servicio de Recepción")** welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations.
**PAY & PERKS**
- ** Compensation:$22.65**:
- ** $250 Sign-on Bonus**:
- ** Up to $1000 Referral Bonus,** after being hired, for **each** referral you make that is hired at any Evans Hotels property.
- ** Discounted Hotel Rooms** for you, family and friends.
- ** Free Employee Parking** and/or discounted MTS Pronto card.
- ** Free Meals & Refreshments **during working shifts.
- Career advancement opportunities
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more
**ESSENTIAL DUTIES**
- The Front Office Supervisor oversees and supervises the AM, PM, and Overnight Front Desk staff.
- Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
- Coordinates the desk activities to ensure that guest service standards are consistently met or exceeded.
- Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.
- Contributes to the company's financial growth by enthusiastically promoting our hotel's amenities and facilities.
- Increasing the hotel’s overall financial growth by continuously working to increase the department’s upsell performance by offering upgrade opportunities to guests.
- Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
- Continuously provides excellent customer service when making reservations
- Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.
- Answer the department telephone and text platforms with a friendly voice using professional telephone techniques and etiquette.
- Input information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.
- Maintain a house bank and monitor front office associate banks to conform with established cash handling procedures.
- Process guest billing using cash, online payments, credit cards and special billing instructions.
- Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
- Performs additional duties and responsibilities as directed by the leadership team.
**QUALIFICATIONS**
- High school diploma or GED.
- At least 2-4 years of relevant experience and/or training.
- A combination of experience, education, and/or training may be substituted for either requirement.
- Experience running shifts, performance management, problem-solving, guest servicing and running day-to-day operations.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
- Availability to work on weekends and holidays is required.
- Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
- The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualific
