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Quality Manager

3 months ago

Rockford, United States Rockford Ball Screw Company Full time

**PURPOSE OF THE JOB**:
To supply our customers with quality products, while continuing to reduce internal non-conformances and customer returns. Lead and maintain the ISO 9000 quality system and communicate the company's quality objectives and goals throughout the organization.

**ESSENTIAL FUNCTIONS**:

- Manage the ISO 9000 Program; maintain the Quality Manual, Controlled Documents Log; Chair Management Review Meeting; Log Internal Audit, Corrective Actions and Calibration System.
- To interact with all departmental managers, supervisors, and employees to clearly communicate quality objectives and goals.
- To be proactive in resolving customer complaints as well as internal quality issues by implementing solid corrective and preventative action in a timely manner.
- Responsible for maintaining product traceability and customer certifications.
- Provide technical support for direct and indirect RBS departments, Suppliers and Customers.
- Aid in developing training plans and work instructions to direct and indirect production positions, to support a foundation of QC training to support RBS Quality Policy.
- Responsible for establishing and monitoring inspection plans.
- Develop and maintain vendor quality rating system and conduct vendor audits as required.
- Oversee the disposition and rework of non-conforming products.
- Accountable for daily, weekly, and monthly metrics creation, maintenance, and reporting.
- Responsible for the Quality Lab's creation and adherence to daily standard work.
- Creation and adherence to daily standard
- Lead the Return Goods Authorization (RGA) process.
- Maintain a clean and safe work environment. Follow all safety rules.
- Other duties as assigned.

**SUPERVISION**:
Supervises - Quality Engineer, 1st and 2nd shift technicians.

**EQUIPMENT USED**:
CMM (Zeiss), Comparator, Computer, Micrometers, Calipers, Dial Bore Gages, and other measuring equipment.

**QUALIFICATIONS REQUIRED**:
**Education**:

- 4-year College Degree in Quality Assurance is preferred, or an Associate's Degree in a related field with commensurate experience.
- High school diploma or equivalent required

**Experience**:

- 5 or more years of experience required, preferably in a metal removing manufacturing environment.

**KNOWLEDGE AND SKILLS**:

- Strong leadership skills
- Excellent verbal and written skills
- Strong computer skills
- Strong metrology skills
- Solid machine operation knowledge
- Excellent math skills especially in statistical process controls
- Working knowledge of preparing documentation for ISO 9000, PPAP, FMEA, APQP, SPC and other related activities.

**COMPETENCIES REQUIRED**:

- Critical thinking and problem-solving skills.
- Ability to work in a fast-paced environment.
- Ability to work with a diverse group of people.
- Ability to mentor and team build
- Ability to balance daily workload and strategic advancement (continuous improvement)
- Able to prioritize in a fast-paced environment.