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Customer Service Representative

4 months ago

Mount Laurel, United States Fleurco Inc Full time

Our team specializes in the design, manufacturing and distribution of a full range of high-end glass shower doors, bathtubs, lighted mirrors and accessories. Our deep industry expertise and customer **SERVICE** focus enables us to **DESIGN** and deliver high **QUALITY** products.

**At Fleurco we**

Take care of our **CUSTOMER**, we go the extra mile

**INNOVATE**, by doing things differently

Our **PEOPLE **are our best **ASSET**

**What we offer**
- Full health benefits, we take care of 60% of your cost
- Paid time-off
- Bonus structure based on performance
- Fun environment with seasonal activities
- A family

**What you will be doing**
- Capture required data and process through appropriate systems.
- Collaborate with other departments to ensure speedy issue resolutions.
- Help in the resolution of issues with products or services by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Contribute to the organizational success of the company by ensuring customer satisfaction, and team cooperation.
- Cooperate with other departments when needed.

**Qualifications**
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work.
- Data entry experience
- Good knowledge of MS Office
- Ability to meet deadlines with a positive approach
- Ability to work independently and be a team player

If you want to join the Fleurco family and this is the perfect role for you, apply