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Customer Service Representative

2 months ago

Laurel, Mississippi, United States John D. Jefcoat - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs Assessment: Identify customers' needs and provide them with tailored solutions to meet their insurance and financial service needs.
  • Product Development: Develop and implement strategies to promote our insurance and financial service products to customers.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals.
Requirements
  • Customer Focus: Excellent customer service skills, with the ability to build strong relationships with customers.
  • Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with customers and team members.
  • Problem-Solving Skills: Proactive problem-solving skills, with the ability to identify and resolve customer issues in a timely and professional manner.
  • Technical Skills: Basic computer skills, with the ability to learn and use our software systems.
  • Teamwork: Ability to work collaboratively as part of a team to achieve sales and customer satisfaction goals.
What We Offer
  • Competitive Compensation: A competitive salary and commission structure, with opportunities for advancement and professional growth.
  • Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for training and professional development, to help you achieve your career goals.