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Customer Service Representative

2 months ago

Mount Laurel, New Jersey, United States Planet Fitness - NJMA One World Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including:
      • Phone and In-Person Support
        • Answer phones in a friendly manner and assist callers with a variety of questions.
        • Check members into the system.
        • New member sign-up.
        • Take prospective members on tours.
      • Account Management
        • Facilitate needed updates to members accounts.
      • Problem Resolution
        • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Club Maintenance
      • Assist in maintaining the neatness and cleanliness of the club.
    Requirements
    • Customer Service Background
      • Customer service background preferred.
    • Technical Skills
      • Basic computer proficiency.
    • Personal Qualities
      • A passion for fitness and health.
      • Upbeat and positive attitude
      • Punctuality and reliability is a must.
      • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
      • Strong listener with the ability to empathize and problem solve.
      • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • Education and Age
      • High School diploma/GED equivalent required.
      • Must be 18 years of age or older.
    Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • MUST be able to occasionally lift up to 50 lbs.