Customer Service Representative

2 weeks ago


Laurel, Mississippi, United States John D. Jefcoat - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and identify opportunities to provide additional services.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and market appropriate products and services to meet customer needs.
Benefits
  • Competitive Salary and Commission: Earn a competitive salary plus commission/bonus for meeting sales targets.
  • 401(k) Plan: Participate in our 401(k) plan to help secure your financial future.
  • Paid Time Off: Enjoy paid vacation and personal/sick days to recharge and relax.
  • Flexible Hours: Work flexible hours to balance your work and personal life.
  • Growth Opportunities: Develop your skills and advance your career within our agency.
  • License Reimbursement: Receive reimbursement for licensing fees to support your professional development.
Requirements
  • Marketing and Sales Skills: Demonstrate an interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills.
  • People-Oriented: Be a people-oriented individual with a strong focus on customer satisfaction.
  • Detail-Oriented: Demonstrate attention to detail and a commitment to accuracy.
  • Proactive Problem-Solving: Show a proactive approach to problem-solving and a willingness to learn.
  • Computer Skills: Be able to learn and use computer functions to support your work.
  • Team Player: Demonstrate the ability to work effectively in a team environment.


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