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Customer Service Representative

2 months ago

Laurel, Montana, United States 24 Seven Talent Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at 24 Seven Talent. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize authorized software to process payments and adjustments
  • Navigate multiple software applications, including Salesforce, to manage customer accounts and data
  • Process adjustment requests according to customer requirements
  • Work independently to meet high-volume phone experience and customer satisfaction goals

Requirements:

  • Minimum 1-3 years of customer service experience in a financial organization
  • High volume phone experience
  • Excellent written and verbal communication skills
  • Proficient computer skills, including MS Office and ability to learn proprietary software
  • Minimum 1 year of experience with Salesforce

Work Environment:

This is a temporary position with the potential to extend permanently. The work schedule is 40 hours per week, with a hybrid work arrangement that includes on-site work on Tuesdays, Wednesdays, and Thursdays.