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Customer Service Representative

2 months ago

Laurel, Mississippi, United States John D. Jefcoat - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.

Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, providing exceptional service and support to meet their needs.
  • Product Promotion: Promote our insurance and financial services products to customers, identifying their needs and providing solutions to meet those needs.
  • Lead Generation: Develop leads and schedule appointments with customers to discuss their insurance and financial services needs.
  • Team Collaboration: Work closely with our team to achieve sales and customer service goals, providing support and assistance as needed.
Requirements
  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills to effectively interact with customers and team members.
  • Customer-Focused: Be customer-focused and able to understand and meet the needs of our customers.
  • Proactive Problem-Solving: Be proactive in problem-solving and able to think critically to resolve customer issues.
  • Detail-Oriented: Be detail-oriented and able to accurately process customer information and transactions.
  • Team Player: Be a team player and able to work collaboratively with our team to achieve sales and customer service goals.
What We Offer
  • Competitive Compensation: Competitive hourly pay and commission/bonus structure.
  • Benefits Package: Comprehensive benefits package, including 401(k) and paid time off.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within our agency.