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Audio Visual

3 months ago

New York, United States Diversified Full time

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:

- Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
- Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
- Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

What part will you play?

What will you be doing?
- Single point-of-contact for assigned Audio Visual program
- Provide weekly Audio Visual program status updates to management and customer stakeholders.
- Provides escalation for project managers and the client
- Provides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs.
- Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk.
- Responsible for the financial performance of each Audio Visual project within assigned program.
- Develop and maintain strong communications with each Audio Visual projects' stakeholders.
- Always anticipating, looking ahead for barriers which may de-rail Audio Visual project, developing structures of means to resolve unforeseen problems.
- Sets and enforces standards for all client-facing communications.
- Provides program level support to the sales process to maintain visibility on probability strategic opportunities. Supports quarterly business reviews with the client.
- Handles other duties relative to the job as assigned by management.
- Ensure and achieve the highest level of customer service for all Audio Visual projects within assigned program.
- Tracks and reports all pending program opportunities and open initiatives. Provides frequent program level reporting to internal leadership team and the customer through program dashboards.

**Complexity**:

- Within a program, every project is different, and every stakeholder is unique. The Program Manager needs to navigate a very complex set of variables including continuity of system designs, global project teams, overall performance quality, and a widely varying set of expectations with multiple stakeholders to achieve a high level of customer satisfaction.

**Decision Making Authority**:

- Takes full ownership of the program. High level of decision making authority to ensure overall performance, quality of service and client satisfaction is met.

What do we require from you?

**Education/Certifications**:

- 5+ years Audio Visual Project and/or Audio Visual Program Management experience.
- CAPM and/or PMP Preferred
- AVIXA essentials of AV Technology, Project Management for AV & CTS desired

**Required/Desired Knowledge, Experience and Skills**:

- Considerable experience with managing Audio Visual vendor relationships with Construction Management Companies, General Contractors, Consultants and Architects is required.
- Possess advanced and sophisticated written and verbal communication skills.
- Strong planning skills
- Must practice the highest level of customer service
- Attributes: professionalism, self-motivation, self-discipline, attention to detail and time management skills