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Director of Training

4 months ago

Los Angeles, United States Chick-fil-A Full time

**JOB SUMMARY**

The Director of Training & Development ensures all CDC restaurants align with the mission, vision, and values with regard to a positive and inclusive workplace culture, developing and retaining employees, and aligning human resource processes with organizational objectives focusing on team members’ well-being and achieving business objectives. This position will partner with leadership to provide solutions to employee-related matters, maintaining a balance between being a strategic business partner and employee champion. This position will continuously challenge the status quo and develop initiatives that ensure CDC Restaurant Group remains a top place to work with the best employee value proposition in the chain.

**COMPETENCIES**
- Excellent interpersonal communication, and problem-solving skills sufficient to speak with and write to persons of various social, cultural, economic, and ethnic backgrounds to develop effective working relationships and resolve problems
- A superb project and program manager, able to assess needs, set a vision, prioritize appropriately, present creative solutions, develop action plans, execute and measure results
- A resilient leader, with the humility and self awareness to work effectively through and with others in a fast-paced and ambiguous environment
- Desire to continuously learn
- Willingness to step outside of the role to assist in other roles
- Customer-service oriented
- Deep understanding of restaurant operations and management of hourly employees
- Drives continuous improvement
- Well organized manager with excellent verbal, written, and electronic communications skills
- Innovative thinker who can respectfully challenge and build on the ideas of peers
- Kind, compassionate and leads with confidence, honesty and integrity
- Servant leader, team oriented, with a passion for people and world class service
- Expert listener & communicator: ability to understand the needs of a variety of constituents and deliver information and insights quickly with appropriate details and correct pitch/tone for the audience

**RESPONSIBILITIES**

Leadership
- Fosters a culture of inclusiveness, openness, and honesty within the organization along with championing organizational values and diversity
- High executive presence with the ability to exert influence within the organization by clearly expressing goals and initiatives that garner buy-in and enthusiasm
- Communicates CDC’s goals from the business framework through internal communications, staff meetings, and one-on-ones
- Attends ELT staff meetings
- Oversee Training Coordinators at all restaurants
- Ownership of Training & Development for the organization

Talent
- Partners with HR to ensure an average of 180 day retention rate is met across the organization for both units
- Supports managers and employees in matters related to career development, staffing initiatives, employee relations, workplace ethics and performance management through a regular rhythm of one-on-one coachings with the middle management bench, leadership development workshops, and Team Member reviews
- Informs the ELT Team on critical or sensitive business of training & performance concerns
- Administer Orientation
- Maintain Google Classroom (or current Learning Management System) for the entire organization
- Assess and design training programs to effectively improve performance
- Teach leadership classes
- Conduct Training Meeting with all Training Coordinators (if no current Training Manager)

Customer Experience
- Develops strong working relationships with HR leaders, operations leads, and community leaders, leveraging these relationships to identify areas within the business and community that are faced with organizational health challenges directly related to business objectives

**REQUIREMENTS**
- Proven experience delivering top-tier learning and development solutions optimized for effectiveness across different audiences
- Bachelor’s Degree (preferred), preferably in Human Resources, Business Administration, or Teaching
- QSR experience required
- 3+ years of leadership experience required
- Experience setting up and maintaining a Learning Management System (preferred)
- Familiarity with A.D.D.I.E. or other adult learning theories (preferred)
- Ability to deliver results, providing day-to-day support in a dynamic environment - role is both strategic and hands on
- Discretion and confidentiality, non-disclosure agreement required
- Fluent in English required
- Fluent in Spanish preferred

**AVAILABILITY/HOUR ALLOCATION**
- Must have open availability
- Must be present a minimum of 30 hours per week between both restaurants

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job - it’s an opportunity for teamwork and leadership development