Director of Training and Data Management
5 days ago
At Optum, we're committed to delivering care and improving health outcomes for millions of people worldwide. As a Patient Access Director, you'll play a critical role in leading our team to achieve exceptional customer satisfaction and financial performance.
Key Responsibilities:- Lead and direct patient access leaders and staff to achieve performance standards and metrics.
- Motivate staff to achieve high levels of customer satisfaction and meet organizational goals.
- Develop and implement processes and initiatives to improve Revenue Cycle performance.
- Provide department and client-level oversight for the development of processes and initiatives.
- Collaborate with senior internal and external leadership to develop and roll out related policies and procedures.
- Participate in team-level Quality Assurance, Patient Satisfaction, Employee Engagement, and Process Improvement activities.
- Develop relationships and partnerships with internal and external stakeholders.
- Stay up-to-date with expert knowledge of Patient Access processes and best practices.
- Provide staff training and mentoring to promote growth and development.
- Manage financial and personnel aspects of assigned areas.
- Communicate with client executives, leaders, physicians, and organizational associates regarding Patient Access requirements and success.
- Prepare reports using statistically sound information and escalate unfavorable trends to senior leadership.
- 4+ years of experience as a Patient Access Manager or Director in an acute hospital setting.
- Proficiency with Microsoft Excel, Word, and PowerPoint.
- Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM).
- Experience leading or participating in large Patient Access-related IT implementations.
- Experience with major Patient Access technologies currently in use.
- Excellent organizational skills, including the ability to multitask, produce rapid turnaround, and effectively manage multiple projects.
Optum is a global organization that delivers care and improves health outcomes for millions of people worldwide. We're committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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Director of Training and Data Management
4 days ago
Los Angeles, California, United States Optum Full timeOptum Patient Access Director Job DescriptionAt Optum, we're committed to delivering care and improving health outcomes for millions of people around the world. As a Patient Access Director, you'll play a critical role in leading our team to achieve this mission.Key Responsibilities:Lead and direct patient access leaders and staff to achieve high levels of...
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Director of Training and Data Management
4 days ago
Los Angeles, California, United States Optum Full timeOptum Patient Access Director Job DescriptionAt Optum, we're committed to delivering care and improving health outcomes for millions of people around the world. As a Patient Access Director, you'll play a critical role in leading our team to achieve this mission.Key Responsibilities:Lead and direct patient access leaders and staff to achieve performance...
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