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Patient Navigator
3 months ago
Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood.
The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.
**We are seeking a Patient Navigator to join our dedicated team at Advanced Fertility Care located in Scottsdale, AZ. This is a full-time position, working Monday - Friday 7:30am - 4:30pm. Training and travel will be required in Glendale, AZ for the first 6-8 weeks.**
**RESPONSIBILITIES**
- Collaborate with navigator assistants to ensure all new patients receive the introductory portal message, along with associated preconception and diagnostic testing handouts, and send appropriate consents and training modules through Engaged MD.
- Collaborate with navigator assistants to connect with all new patients to review the SRM Welcome and Preconception handouts, and to review next steps for diagnostic testing.
- Collaborate with navigator assistants to send a follow up message to all new patients 1-2 weeks after initial appointment with resources for emotional/wellness support during fertility treatment. Assist with scheduling and questions if planned appointments are not already scheduled.
- Review and abstract outside patient records, inputting lab values into the EMR, as needed, or send specific lists to navigator assistant/virtual assistant on clinical team to input in the EMR.
- Set up and maintain preconception and low-tech treatment plan checklists in the EMR and communicate with patients to discuss screening, process, and timeline expectations.
- Coordinate low-tech treatment plans (OI/IUI) based on the provider’s treatment plan and under the supervision of the registered nurse navigator, providing patients with next steps.
- Provide direction and guidance for patients ordering anonymous donor sperm for IUI cycles.
- Participate in cycle-specific visits and daily rounding by relaying and clarifying provider instructions regarding medication instruction (schedule, dosage, and administration) and follow up appointments for both low-tech (OI/IUI) and autologous ART cycles (with the exception of trigger/pre-op instructions).
- Accept/make phone calls regarding laboratory values and semen study results with appropriate explanation under the direction of the provider and/or registered nurse.
- Provide support with phone call and portal triage, answering questions as appropriate after consultation with nurse navigator or provider. Delegate patient questions to the registered nurses on the team that require nursing assessment and/or nursing education to maintain appropriate scope of practice.
- Establish a compassionate environment by providing emotional and psychological support to patients and patients’ families. Comfort by anticipating anxieties, and answer questions as permitted.
- Document patient care and instruction in patient EMR; responsible for accurate daily data entry into the clinical system.
- Manage medication samples and consignment medications, receiving, documenting stock and reconciling inventory as needed. Dispense to patients (for home use) with appropriate documentation.
- Coordinate with other departments on the patient’s behalf, to get questions answered and facilitate treatment plans in the most efficient way possible.
- Maintain a clean and safe working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate.
- Bachelor’s degree in sciences preferred (Public Health, Social Work, Biology, Pre-Med or etc.) and or a Certified Medical Assistant (CMA) Certification.
- 2+ years of years of demonstrated service excellence experience; prior progressively responsible experience coordinating patient care.
- Women’s Health or IVF Coordinating Experience preferred.
- Case manager Experience a plus
- Experience in or knowledge of scheduling, clinical terminology, insurance, clinic protocols
- Commitment to patient-centered care and privacy.
- Strong patient services and communication skills.
- Basic Computer knowledge
**COMPENSATION & BENEFITS**
$22.00 - $26.00 per hour
The compensation range for this position is between $22.00 - $26.00 p
