Assistant Retail Manager

1 week ago

Woodside, United States Filoli Historic House and Garden Full time

Filoli is a 654-acre historic site of the National Trust for Historic Preservation, located on the San Francisco Bay Peninsula near Woodside, CA, and one of the finest remaining country estates of the early 20th century. As a team member here, you will be able to connect rich history with a vibrant future through beauty, nature and shared stories. You have the opportunity to preserve, build upon and share the wonder of this place.

In our daily interaction with guests, we envision a time when all people honor nature, value unique experiences and appreciate beauty in everyday life. In this position, you have the opportunity to engage in the 2024 - 2028 Strategic Plan, centered on connecting to our community, and support the launch of a site plan and capital campaign designed to provide Filoli guests with greater access to nature. Filoli's culture is rooted in integrity and we are accountable for our work, actions, and impact on our visitors, community, and environment. Through our values, Filoli Team members are committed to being Inclusive, Welcoming, Innovative, Collaborative, and committed Stewards using sustainable practices for the future.

SUMMARY

Under the direction of the Director of Retail Operations, the Assistant Retail Manager executes the overall vision for the Clock Tower Shop (Gift Shop), Clock Tower Nursery, The Staghorn Bottle & Spirits Shop and Pop-Ups that enhances the visitor experience and highlights the beauty and bounty of the historic gardens and home. The Assistant Manager directs the daily operations and strives to maximize the profitability of the retail operations. On a day-to-day basis, this position interacts with staff, members, guests, and vendors. The Assistant Manager and their department consistently deliver an exceptional level of customer service to all individuals in a fast-paced and exceptionally busy environment, particularly during peak hours, Holidays at Filoli and other seasonal events.

**ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE**:

- Develop and ensure adherence to policies and procedures related to retail operations;
- Lead by example to demonstrate “The Filoli Way”, maintains organizational excellence and inspires team;
- Assist with the hiring, on-boarding, performance evaluation, coaching, training, and management of Retail Operations staff;
- Maintain staff productivity by ensuring completion of projects and deadlines;
- Handle customer inquiries, complaints, and escalations in a timely and professional manner working towards resolutions that reflect a guest-focused outcome;
- Collaborate with the Director of Retail Operations on the creative display and priority of merchandising in all retail areas working to uphold standards of visual excellence;
- Support physical inventory processes in coordination with the Director of Retail Operations and/or Retail Coordinator including bi-annual yearly count cycles, monthly reporting, product adjustments, etc; identify and develop methods to reduce shrinkage, and improve processes and organization;
- Develop and implement strategies to drive volume and improve retail sales results; monitor and analyze sales data to identify trends and make recommendations for improvement;
- Support and coordinate Retail events with Director of Retail Operations and partners including:

- **Working special events for retail**: trunk shows, pop-ups, book signings, etc.;
- Coordinating vendor set up and tear down;
Administrative
Run sales reports for Director of Retail Operations as needed;
- Collect and sort mail for invoices and catalogs;
- Assist with scheduling and managing staffing to ensure adequate coverage with the Director of Retail Operations and Scheduler;
- Attend appropriate trainings, meetings, and stand in for Director of Retail Operations in meetings as needed;
- Provide input to Director of Retail Operations to develop annual approved budget;
General
- Ability to provide the highest quality service to all customers in every interaction;
- Uphold all Filoli's policies, procedures, guidelines and standards;
- Maintain flexibility and perform other duties as assigned to respond to the needs of the organization;
- Attendance and punctuality are essential to work and all work-related functions;
- Fulfill expectations as listed in Filoli's Expectations for Directors, Managers and Supervisors (see attached).

SUPERVISORY RESPONSIBILITIES

Job titles of those who report directly to this position currently are: None.

Supervises the retail staff in the absence of the Director of Retail Operations.

MINIMUM QUALIFICATIONS

An individual must be able to perform each essential duty listed above and any additional responsibilities as directed as well as satisfy the educational and skill requirements listed below:
**Education and/or Experience**:
**Education**: Bachelor's degree (BA) in business, retail administration or related area of study from four-year college or university OR 3-5 years of related experience and/or train

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