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Information and Referral Specialist

4 months ago

West Palm Beach, United States Area Agency on Aging Palm BeachTreasure Coast Inc. Full time

_**Job Description**_

This position provides information and referral services to callers needing information or assistance in regards to matters affecting seniors, persons with a disability aged 18-59 and/or their caregivers. Using a data base of resources and service providers, specialists provide accurate information to callers in response to requests for information and services available in Palm Beach, Martin, St. Lucie, Indian River and Okeechobee Counties.
- **Position is required to**:_
- Intervene on behalf of individuals to help them establish eligibility for or obtain needed services when they have been denied benefits or services to which they are entitled, or when they need assistance to communicate their needs to a service provider
- Recognize when a caller is experiencing a crisis and provide appropriate assistance and referral
- Maintain confidential records and databases
- Follow up with each referral (within 14 business days). If the need has not been met, additional referrals should be made if appropriate
- **Qualifications**_
- GED or HS Diploma and a minimum of two (2) years experience in information and referral services, case management, social services, call center services or related work experience OR
- Associates Degree
- Bi-lingual in Spanish/English a plus
- Bi-lingual in Creole/English a plus

**Work Remotely**
- Yes - after in house training period

Pay: $17.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person