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Customer Success Manager

4 months ago

Itasca, United States Revulytics Full time

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.

The Customer Success Manager (CSM) is the designated point of contact for personalized management of operational-related issues for a select group of customers. The CSM serves as the personal account manager for the entire customer organization, focused on supporting the use of Revenera products and acting as a liaison between the customer and Revenera.

**Responsibilities**:
- Hold status meetings with customer to answer questions, review open items, and solicit and prioritize issues / enhancement requests- Communicate release notifications and other Revenera information to the customer- Serve as the liaison between the customer and Revenera Software’s Development / IT / Support organizations to answer questions or resolve issues- Be the customer advocate within Revenera- Coordinate and attend Customer Business Reviews- Serve as escalation point for customer questions and problems- Support Sales representatives by proactively communicating customer issues and feedback, and identifying additional business opportunities- Escalate customer issues to senior management, as appropriate

Required Experience & Skills- Bachelor’s Degree in Business preferred- Previous Account Management experience strongly desired- Prior experience with software release and distribution processes within a software manufacturer environment- Demonstrate strong persuasive skills- Ability to handle situations with poise, understanding and tact- Maintain composure and focus under constant pressure and deadlines- Demonstrate organizational skills and attention to detail- Excellent analytical and communication skills- Sustain productivity in a fast-paced environment- Good social and diplomatic skills- High-energy and endurance- Contribute toward and build positive morale- Build and maintain positive relationships with clients and co-workers- Inspire cooperation and confidence

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