Associate Customer Success Manager
2 weeks ago
- Hold status meetings with customer to answer questions, review open items, and solicit and prioritize issues / enhancement requests
- Communicate release notifications and other Revenera information to the customer
- Serve as the liaison between the customer and Revenera Software’s Development / IT / Support organizations to answer questions or resolve issues
- Be the customer advocate within Revenera
- Coordinate and attend Customer Business Reviews
- Serve as escalation point for customer questions and problems
- Support Sales representatives by proactively communicating customer issues and feedback, and identifying additional business opportunities
- Escalate customer issues to senior management, as appropriate
- Bachelor’s Degree in Business preferred
- Previous Account Management experience strongly desired
- Prior experience with software release and distribution processes within a software manufacturer environment
- Demonstrate strong persuasive skills
- Ability to handle situations with poise, understanding and tact
- Maintain composure and focus under constant pressure and deadlines
- Demonstrate organizational skills and attention to detail
- Excellent analytical and communication skills
- Sustain productivity in a fast-paced environment
- Good social and diplomatic skills
- High-energy and endurance
- Contribute toward and build positive morale
- Build and maintain positive relationships with clients and co-workers
- Inspire cooperation and confidence
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Associate Customer Success Manager
2 weeks ago
Itasca, United States Revenera Full timeRevenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera's leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition...
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Associate Customer Success Manager
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Itasca, United States Flexera Software, Inc. Full timeFlexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service....
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Associate Customer Success Manager
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Itasca, United States Flexera Full timeRevenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera's leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition...
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Associate Customer Success Manager
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Itasca, United States Flexera Full timeHold status meetings with customer to answer questions, review open items, and solicit and prioritize issues / enhancement requests. Communicate release notifications and other Revenera information to the customer. Serve as the liaison between the Manager, Associate, Customer, Technology, Retail, Skills
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