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Customer Support Technician
4 months ago
**New York**, **NY** **10018***
Posted: 05/06/2024
Employment Type: 6-9 Month Contract
Job Category: Technician
Job Number: 26821
Pay Range: $30/hr - $35/hr
Workplace Type: On-site
- Job Description- Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Customer Support Technician - IT I to join our Client's team.Outcomes
- You will support our core platforms - user support, ticketing, procurement, and provisioning
- Document all processes and update current documentation for the established process
- Complete and document assigned project work and provide updates to ensure accuracy
- Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
- Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
- Maintain the asset inventory system and ensure all hardware/software allocations are logged
Competencies
- Experience working on a high-volume ticketing system (+4000 PM)
- 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
- Extensive experience providing high-caliber support to all levels of staff
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- Provide other services to reduce tickets and ticket closure times
- Work with partners to find efficiencies and implement improvements to our internal systems
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues
**Security Clearance Required: N/A**
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
- **EOE of Minorities/Females/Veterans/Disabilities
