Desktop Support Technician

2 months ago


New York, United States Murtech Full time
Job DescriptionJob DescriptionDesktop Support TechnicianPay Rate: $20.00/HR W2Hours: Full time, M-F, 8am-5pmLocation: New York, NY 10019Duration: Contract-to-HireDescription:
  • Provide excellent customer service in a customer facing desktop support role.
  • Under minimal supervision, desk side technicians will manage assigned tickets and handle customer raised issues, with team support when necessary.
  • Typical calls for service include provisioning new devices, re-imaging existing devices, access and domain settings, O365 [one drive and mapped drive] issues, e-mail or other software issues and assisting users with damaged or broken devices.
Skills:
  • Healthy technical understanding of both PC and MAC systems are required, experience with ticket management systems like ServiceNow are helpful.
  • Must be able stay focused, working independently
  • Great Customer Service
  • Troubleshooting skills with hardware and software
  • Technical schooling preferred
  • In our environment break fix experience is not required - no hardware repair is done on site.


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