Customer Support Technician

2 weeks ago

New York, New York, United States Jobot Full time
Job Overview:
We are excited to announce an opening for a Full-Time Help Desk Engineer at Jobot. This role is essential in ensuring the seamless operation of our information technology systems while delivering exceptional service to our clients.

About Us:
At Jobot, we embrace both human and artificial intelligence, guided by our core values that shape every interaction. We are dedicated to kindness, transparency, and teamwork, believing these principles yield the best outcomes for all involved. Our unique initiative, Get a Job, Give a Job TM, is aimed at enhancing global employment opportunities.

Why Join Our Team?
We prioritize superior customer service and are committed to the effective functioning of our IT infrastructure. As a Help Desk Engineer, you will play a pivotal role in assisting our customers with inquiries and challenges related to computer systems, hardware, and software.

Key Responsibilities:
As a Help Desk Engineer, your responsibilities will include:
  • Delivering first-level technical support to clients, efficiently addressing help desk inquiries.
  • Overseeing and managing Active Directory, including user and group administration, security protocols, and configurations.
  • Administering and supporting Office 365, including email services, SharePoint, and related applications.
  • Diagnosing and resolving software, hardware, and network complications.
  • Creating and maintaining technical documentation and operational procedures.
  • Assisting in the execution of IT projects and strategic initiatives.
  • Ensuring outstanding customer service, escalating issues as necessary, and maintaining user communication until resolution.
  • Continuously enhancing skills and knowledge in line with technological advancements and industry trends.

Qualifications:
The ideal candidate will possess:
  • A minimum of 3 years of experience in a similar capacity within the technology sector.
  • Extensive knowledge of Active Directory and Office 365 management.
  • Exceptional customer service abilities, with a proven history of resolving intricate technical challenges.
  • A strong grasp of networking principles and technologies.
  • Excellent troubleshooting and analytical skills.
  • The capability to convey technical information clearly to diverse audiences.
  • Strong organizational skills, adept at managing multiple tasks and meeting deadlines.
  • Relevant professional certifications or qualifications are highly desirable.

This position offers a remarkable opportunity for a skilled Help Desk Engineer to advance their career. If you are enthusiastic about technology and dedicated to providing excellent customer service, we encourage you to consider this opportunity.

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