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IT Support Technician

2 months ago

New York, United States ASK Consulting Full time $25
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: IT Support Technician 

Location: New York 10014

Duration: 6 Months

Pay Range: $25/hr. on w2

Job Description:

Position Overview:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, and standard software at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW products.

Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)

Responsibilities:

  • Provides support for software, hardware for desktops, and laptops.
  • Provides maintenance and support on legacy products.
  • Installs and maintains PCs and associated software, and peripherals.
  • Performs installs, moves, adds and changes as required.
  • Tests and certifies PCs and client approved applications.
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
  • May be required to assist with support of servers or network devices with guidance through support. Certification not required.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.