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Valet

1 month ago

Charleston, United States The Dewberry Charleston Full time

**Are you a highly motivated individual with refined professionalism and strong attention to detail?** **We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.**

**Who We Are**:
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

**About The Dewberry**:
As a 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

**BENEFITS OF JOINING THE DEWBERRY TEAM**:

- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

**PRIMARY FUNCTION**:Valet

**DEPARTMENT**: Parking

**REPORTS TO**: Bell/Valet Captain

**ESSENTIAL FUNCTIONS**:

- Provide guests with a hospitable first impression, while always practicing the “15-5” rule.
- Escort and assist all guests with a smile.
- Provide anticipatory service.
- Demonstrate a sense of urgency when assisting guests while always maintaining a calm and composed look.
- Open car and hotel doors for all guests entering or leaving the hotel.
- Provide all guests with a proper introduction to the hotel upon arrival.
- Thoroughly explain the Volvo House Car program to all guests.
- Assist guests with luggage.
- Issue and collect automobile claim tickets.
- Park and retrieve all vehicles in a safe and timely manner.
- Perform daily audits of parked vehicles.
- Maintain the security of the hotel parking lot.
- Complete daily inventory of car keys in the Valet closet.
- Maintain the hotel’s front drive - including, but not limited to, sweeping up debris, ensuring cleanliness and organization of the outside cushions, and ensuring that bell carts remain organized and polished.
- Assist Bellman/Doorman with any duties as needed.
- Lead the Dewberry House Car program - driving guests to desired locations, retrieving vehicles for guests participating in the Self-Drive program, ensuring the vehicles have a full tank of gas, and maintaining cleanliness of the cars.
- Complete forms for the Front Desk team to ensure all guests are charged appropriately for transportation.
- Drive all vehicles safely and in accordance with South Carolina laws.
- Utilize the hotel’s work order system, “ALICE,” to receive tasks and log work.
- Assist the Concierge team with the Dewberry Bicycles, keeping them in good working condition and communicating any necessary repairs to management.

**QUALIFICATIONS**:

- Valid driver’s license and a clean driving record.
- Ability to understand and follow direction, both written and verbal.
- Ability to use technology to receive tasks and mark work as complete.
- Ability to read the English language sufficiently to ascertain information from luggage tags and claim checks.
- Exceptional guest recovery skills.
- Genuine enjoyment of interacting with people in a fast-paced environment.
- Ability to consistently present a well-groomed appearance.
- Availability to work on weekends, nights, and/or holidays as business demands require.
- Ability to work outside in all weather conditions - including wet and/or humidity, cold, and heat.
- Ability to bend over to enter and exit vehicles of various heights and sizes.
- Ability to park and retrieve vehicles from parking area.
- Ability to meet and perform the physical requirements to work effectively in an environment which is typical of this position.

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