Valet Attendant

2 months ago

Charleston, United States Charlestowne Hotels Full time

The Valet Attendant provides exceptional hospitality services to guests in an attentive, friendly and efficient manner. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors will be responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Essential Job Functions

Open doors and assist guests/visitors entering and leaving propertyMonitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of trafficSupply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activitiesMonitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisorMaintain security of vehicles and vehicle keysCommunicate parking procedures to guests/visitorsIdentify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)Transport guest luggage to and from guest rooms and/or designated bell areaAssist with luggage storage and retrievalAssist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage Supply guests with directionsCommunicate parking procedures to guests/visitorsAssist Concierge and Front Office staff with guest requests and services, as neededCommunicate with guests, other employees, or departments to ensure guest needs are metFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to managerFollow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary informationProtect company assetsWelcome and acknowledge all guests according to company standards; anticipate and address guests’ service needsAssist individuals with disabilitiesThank guests with genuine appreciationSpeak with others using clear and professional language; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with othersComply with quality assurance expectations and standardsStand, sit, or walk for an extended period of timeMove, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistancePerform other reasonable job duties as requested by Supervisors

Prerequisites

Standing at least 8 hours a dayRunning up to 200 yards, 50 times a day or moreEntering and exiting customers vehicles 75 or more times dailyLifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)Communicate effectively with customers and coworkers.Must be able to read, write, and speak the English language.Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.Be able to work in hot, wet, humid and loud environment for long periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pound.Be able to work in a standing position for long periods of time.A valid driver’s license to operate a motor vehicle. This license must have been held for at least one year prior to applying.A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position. Driver’s license must be kept in good standing for the duration of employment.

Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

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