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Valet Attendant

1 month ago

Charleston, United States Spectator Hotel Full time

The Valet Attendant provides exceptional hospitality services to guests in an attentive, friendly and efficient manner. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors will be responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Essential Job Functions

  • Open doors and assist guests/visitors entering and leaving property
  • Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
  • Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
  • Maintain security of vehicles and vehicle keys
  • Communicate parking procedures to guests/visitors
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
  • Transport guest luggage to and from guest rooms and/or designated bell area
  • Assist with luggage storage and retrieval
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Supply guests with directions
  • Communicate parking procedures to guests/visitors
  • Assist Concierge and Front Office staff with guest requests and services, as needed
  • Communicate with guests, other employees, or departments to ensure guest needs are met
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
Prerequisites
  • Standing at least 8 hours a day
  • Running up to 200 yards, 50 times a day or more
  • Entering and exiting customers vehicles 75 or more times daily
  • Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
  • Communicate effectively with customers and coworkers.
  • Must be able to read, write, and speak the English language.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Be able to work in hot, wet, humid and loud environment for long periods of time.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pound.
  • Be able to work in a standing position for long periods of time.
  • A valid driver's license to operate a motor vehicle. This license must have been held for at least one year prior to applying.
  • A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position. Driver's license must be kept in good standing for the duration of employment.


Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.