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Customer Service Representative

3 months ago

Irvine, United States Better Tax Relief Full time

At Better Tax Relief, we bring years of experience to the table and take pride in our nationwide service to individuals, families, and companies. We are dedicated to providing comprehensive solutions for IRS concerns, allowing our clients to rest easy without the burden of tax intricacies. Whether our clients are facing IRS debts, unfiled returns, audits, or other tax challenges, we stand by them as their unwavering support system. Consider us their trusted allies in navigating the complexities of the IRS, as we are committed to simplifying the process for them. Our dedicated team is here to offer professional assistance while delivering warmth, friendliness, and boundless energy throughout your tax relief journey.

As a Customer Service Representative, you will play a crucial role in assisting clients with their tax-related inquiries and concerns. You will serve as the primary point of contact for clients seeking assistance with resolving their tax issues and will work closely with our team of tax professionals to provide timely and accurate information. Your dedication to providing excellent customer service and your ability to communicate effectively will be essential in helping our clients navigate the complexities of tax resolution.

**Benefits**:

- Medical, Dental, and Vision
- Catered Lunches every Friday
- A Fun Work Culture
- Advancement and Growth Opportunities

**Responsibilities**:

- Respond to customer inquiries about tax-related concerns.
- Handle and resolve customer complaints, or issues promptly and professionally.
- Provide accurate information and guidance on tax-related matters.
- Collaborate with our tax professionals to ensure clients' needs are met.
- Assist customers with account-related activities and provide technical support when needed.
- Maintain a high level of product or service knowledge to address customer queries effectively.
- Build and maintain positive customer relationships through excellent communication and service.
- Stay updated on company policies, procedures, and product/service offerings.
- Strive to meet or exceed customer satisfaction and service level goals.

**Qualifications**:

- HS Diploma or equivalent
- Strong verbal and written communication abilities to interact with customers professionally and effectively.
- Previous experience in a customer-facing role is often preferred, but not always mandatory.
- Ability to understand and address customer inquiries or concerns efficiently.
- Prior experience handling a variety of customer situations that require patience, empathy, and the ability to remain calm under pressure.
- Basic computer skills and familiarity with relevant software used in customer service roles.
- Bilingual Spanish is a PLUS

We believe in your potential and are invested in your growth **APPLY TODAY,** and let's achieve our goals together
- Better Tax Relief is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor._