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Resident Service Coordinator
4 months ago
UDR, Inc. and its affiliated companies are adding a **Resident Service Coordinator** to our team at 13th & Market, our exclusive apartment community (264 homes) located in downtown San Diego (East Village), CA.
Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?
As a **Resident Service Coordinator**, every day is an opportunity for you to deliver a first-class experience in turn improving customer happiness and resident retention.
**Essential Functions**:
- Collaborate with the community management team as needed and requested to resolve resident concerns and complaints.
- Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
- Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages.
- Organize incoming packages systematically.
- Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
- Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”.
- Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
- Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any).
- Explain the “Move-In Inventory” form to new resident and ensure that the form is returned.
- Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move in if needed.
- Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins.
- Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
- Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
- Complete market summary and comp reports as directed.
- Comply with all Company policies and procedures related to employment.
- Committed Living the UDR Values each day in every action taken when executing the essential functions of the job.
- Perform other duties as assigned or as necessary.
**Experience, Knowledge and Skills**:
- Customer service experience
- Multi-Family, Hospitality and/or Retail industry experience
- Minimum of one year of office experience is required.
**Education**:
- High School Diploma, or equivalent, is required.
**Career Development and Advancement**
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
**Exceptional Benefits**:
We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
**Benefits Offered**:
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account
- Supplemental Term Life Insurance
- Voluntary Cancer Insurance
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
- 401(k) Plan with company match
**Hourly Range**:
$19/hr. - $21/hr., depends on experience
**About UDR, Inc.**
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation
UDR Inc. is an Equal Employment Opportunity Employer.
- UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensati
