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Field Service Representative Iv

4 months ago

Houston, United States Core Lab Full time

**Field Service Representative IV**

SUMMARY

The Field Service Representative IV role is responsible for coordinating and overseeing the wellsite processing team, managing on-site activities, ensuring seamless workflows and providing exceptional field service to our customers. Expertise in wellsite operations, core processing, and customer service will be essential in delivering high-quality services and maintaining strong client relationships. The position requires flexibility in working hours, including weekends, holidays, and frequent domestic and international travel.

DUTIES AND RESPONSIBILITIES
- Serve as team lead and primary point of contact at the wellsite, coordinating and overseeing the wellsite processing team and other related activities.
- Coordinate and ensure seamless workflows in core processing operations, collaborating with the Wellsite Coordinator and other internal teams.
- Prepare and submit job reports, field service tickets and any job-related data to client.
- Conduct on-site visits to collect core and other samples, ensuring proper handling, labeling, and documentation.
- Provide customers with unsupervised field service and technical support, related to three or more of the following:

- CoreSta Epoxy Stabilization
- WellSite Gamma and Wellsite Gamma Plus
- Wellsite Core Processing
- Mud Tracer services
- CoreFreeze stabilization
- Field Ticket generation
- Commercial Invoice and/or Bill of Lading
- Maintain wellsite equipment and assigned company vehicle.
- Adhere to all Health, Safety, and Environment (HSE) policies, procedures, regulations, and best practices.
- Work closely with internal teams, including supporting laboratory technicians and managers.
- Assist in warehouse and laboratory operations when not in the field, as assigned.
- Other duties as required.
- Must be willing to work weekends, statutory holidays, and travel up to 85%, including domestic and international travel.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
- A high school diploma or equivalent required.
- Proficiency in three or more of the specialized areas mentioned above.
- Previous experience in wellsite operations and core processing, preferably in a team lead capacity.
- Demonstrated ability to exercise independent judgment.
- Demonstrated ability to be proactive and have an enthusiastic approach.
- SafeLand and SafeGulf Training.

KNOWLEDGE, SKILLS & ABILITIES
- Excellent organizational and leadership skills, with the ability to coordinate and oversee wellsite activities.
- Detail-oriented with excellent documentation and reporting abilities.
- Strong knowledge of core handling, preparation, and processing techniques.
- Strong customer service skills and the ability to provide technical support in a field environment.
- Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
- Ability to work independently and collaboratively with internal teams.
- Demonstrates high level of dedication.
- Willingness to work in field locations and travel as required.
- Ability to perform under strict deadlines.
- Commitment to maintaining a safe working environment.
- Familiarity with wellsite equipment maintenance and general vehicle maintenance.
- Thorough understanding and adherence to HSE policies and regulations.

LANGUAGE SKILLS
- Ability to read, write and comprehend simple instructions, short correspondence, and memos.
- Ability to interact and communicate effectively with both client and company personnel.

MATHEMATICAL SKILLS
- Ability to work with basic mathematical concepts.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY
- Strong problem-solving skills and the ability to adapt to changing priorities.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to solve practical problems.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
- Valid driver’s license and a good driving record.
- Valid passport.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work in outdoor environments, sometimes in challenging weather conditions to perform job duties to completion.
- Must be able to lift and carry heavy equipment and core samples