Office Assistant I

4 weeks ago

Stony Brook, United States Stony Brook University Hospital Full time

**Office Assistant I - Communications (FT Evening Shift 4PM - 12:30 AM)**

**Position Summary**
- Our Office Assistants 1 in the Communication department typically have extensive contact with the public in person and/or by phone. These contacts may include delivering adverse decisions; There may also be contact with other agencies or program areas to obtain or provide information and they may work in relative isolation with other clerical staff or program staff.

**_This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)._**

**_ At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified._**

**Duties of a Office Assistant 1 in the Communication department may include the following but are not limited to**:

- Answer calls within the first ring. Place yourself on unavailable whenever you cannot answer the next incoming call.
- Properly greet and identify yourself by first name (as described in procedures) when answering each and every call.
- Interact with each caller in a timely, courteous and professional manner, regardless of the emotional state and conduct of the caller.
- Search by multiple names, titles and categories to identify the proper person, department, procedure and on call schedule.
- Overhead page only for medical emergencies.
- Execute all Codes and Emergencies according to our system's procedures.
- Swap out pagers, update paper status and schedules as requested.
- To ensure accuracy and eliminate call backs, complete each transaction while the caller remains on the phone with you.
- Open and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.
- To prevent wrong connections, read back to caller the first name, last name and department of the person you are about to connect to.
- Assist in training all new personnel.
- Maintain satisfactory attendance.
- Perform other clerical duties as necessary.

**Qualifications**

**Required**:MUST **have taken and passed the specific job related Civil Service exam and be reachable on the appropriate Civil Service list.
- ___________________________________________________________________
- Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
- This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
- This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
- Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
- Complete electronic reference check with a minimum of three (3) professional references.
- Successfully complete a 4 panel drug screen*
- Meet Regulatory Requirements for pre employment screenings.
- Provide a copy of any required New York State license(s)/certificate(s).

**Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.**
- **The hiring department will be responsible for any fee incurred for examination**.
- __________________________________________________________________

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

**If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.**

**_ In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed_**_ _**_here_**_._**

**Visit our** **WHY WORK HERE** page to learn about the total rewards we offer.**

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

**Anticipated Pay Range**:
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