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Relief Special Service Operator

3 months ago

Hicksville, United States PSEG Full time

**Requisition**: 78875

**PSEG Company**: PSEG Long Island

**Salary Range**: $ 41.64 - $ 52.9

**Incentive**: Not applicable

**Work Location Category**: Onsite

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

**Union Local**:
IBEW 1049

**_ Summary_**:
This position is represented by IBEW Local 1049 Hours: 8am-4pm (40)
Days: Mon-Fri except where required to fill shift vacancies and schedules on a 24/7 rotation (shifts include 4pm
- 12am and 12am-8am)

**Job Duties & Responsibilities**:

- General knowledge of load and voltage conditions on distribution circuits in the district. Utilizing the computer terminal and/or manual procedures.
- Receive and record calls from consumers and the general public. Segregating and relaying these complaints to the Emergency Service personnel, or the department involved, and being responsible for the preparation of reports.
- Coordinate the flow of assignments to and the movement of Service personnel for most efficient operation. This includes preparing assignment sheets and also obtaining details as to the nature and cause of trouble for the interruption report analysis both manually and/or utilizing the Outage Management System via the computer terminal.
- Utilizing various computer programs, both main frame and PC based to collect and analyze customer information as it pertains to the electric distribution system.
- Performing or ordering switching operations on capacitor banks and for a sequence of switching operations on distribution circuits necessary to restore service or transfer load from one circuit to another circuit or from one substation to another substation.
- Operate radio-controlled switches. Order the tagging of switches and issue clearances to Line or Service Section personnel. Obtaining load and voltage readings in connection with job procedures, also relaying this information to personnel concerned when load and voltage conditions may damage equipment.
- May authorize the opening and closing of circuit breakers and sectionalizing devices in connection with service restoration following an interruption.
- Ability to exercise tact and diplomacy when talking to customers and the general public.
- Ability to Read and interpret overhead and underground prints, wiring, diagrams, and circuit maps both manually and electronically by utilizing the Outage Management System or the EGIS mapping system via the computer terminal. Relaying this information to Service personnel as needed or requested.
- General knowledge of the maps and records associated with this work. Receiving and dispatching messages as Third Class Radio Operator.
- Screen and analyze consumer trouble calls and keep Call Center Representatives informed as to the status of service restoration in different areas.
- Perform similar or less skilled work as may be assigned.

**Years of Experience**:

- 0 years of experience**Job Qualifications**:
Required Skills (Knowledge and Experience required):

- High School diploma
- 0-1 years of experience in similar work (recent college graduates and Veterans are encouraged to apply).
- Employees selected for this position will be required to participate in federally mandated drug and alcohol testing programs. Drug testing will be conducted at the offer stage of employment. Alcohol testing will be performed after an accident and for reasonable cause.
- Successful applicants will be required to join and maintain membership in the local union 1049 of the IBE