Customer Service Ambassador

4 days ago

Hicksville, New York, United States WASH Laundry Full time

At WASH Laundry, we're a dynamic and innovative company that relies on our customers to keep us thriving. Our customers trust us to provide top-notch services across the USA and Canada, and we're committed to building a sense of purpose and achievement in our work while staying true to our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We've been the foundation of many successful careers, and at our core, we're a fast-paced team environment with a high-performance culture. If you're looking for a career that will challenge and engage you, is focused on customer care and quality service, then we're the company for you. We invite you to bring your passion and experience to our team.

Hercules is currently seeking a Customer Service Representative to work a hybrid schedule. As a Customer Service Representative, you'll have the opportunity to be part of a team that directly impacts our company's mission of providing best-in-class service. The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional support for our Sales and Operations team by liaising with key business teams at our corporate office. A successful Customer Support Representative possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high-quality customer service and exhibits initiative in achieving and improving team performance and productivity goals.

Key Responsibilities:
  • Provide exceptional customer service
  • Achieve and maintain quality assurance standards
  • Utilize strong active listening skills to properly interpret and resolve customer requests
  • Take ownership during customer interactions and achieve first-call resolution outcomes
  • Calculate and explain customer disbursements
  • Process sales-related work orders
  • Generate revenue reports
  • Prepare correspondences for internal and external customers
  • Interpret and explain contract terms
  • Diffuse difficult customer interactions
  • Liaise with key departments to coordinate sales-related activities
  • Participate in special projects as requested
Requirements:
  • Ability to work one weekend day (Saturday or Sunday) per week
  • Bachelor's degree from an accredited college or university, or equivalent applicable experience
  • Minimum of 1-2 years of customer service experience
  • Excellent English verbal and written communication skills
  • Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus

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