Bowling Operations Supervisor

2 weeks ago


Hicksville, New York, United States Round One Entertainment Full time
Location: Not specified

Department:
Bowling Operations

Compensation:
$20-$21 per hour

Overview:
Round One Entertainment is seeking a dedicated full-time Bowling Operations Supervisor. This role is essential in ensuring that the Bowling Department, which includes rentals and events, operates smoothly and aligns with the company's marketing and sales objectives.

Key Responsibilities:
  • Oversee daily operations and ensure adherence to the "daily duties checklist".
  • Promote and sell bowling games and memberships.
  • Manage the bowling pinsetter system and perform lane maintenance.
  • Provide customers with expert bowling tips and techniques.
  • Conduct all procedures related to special bowling events.
  • Supervise department staff, including managing breaks and schedules.
  • Handle opening and closing procedures, including cash management.
  • Deliver exceptional customer service and support.
  • Assist in training employees at all levels in operational and customer service standards.
  • Support promotional activities and contribute to a positive work environment.
  • Maintain confidentiality regarding employee matters and company policies.
  • Report any irregularities or issues to management.
  • Ensure cleanliness and organization of the facility.
  • Conduct operational training and compliance checks.
  • Perform additional duties as assigned by management.

Qualifications:
A minimum of a high school diploma or equivalent is required, with some college education preferred. Previous experience in retail, hospitality, or customer service is essential, and experience in a bowling or entertainment center is highly desirable.

Work Environment:
The characteristics of the work environment are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Physical Requirements:
Employees must be able to stand, walk, reach, and perform various physical tasks. Specific hearing abilities are necessary for effective communication.

Compensation and Benefits:
The position offers Paid Time Off (PTO), Medical, Dental, and a 401(K) plan with company matching.

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