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Program Coordinator

4 months ago

Urbana, United States University of Illinois Urbana-Champaign Full time

**Program Coordinator**:
**Big Ten Academic Alliance**:
The Big Ten Academic Alliance, the consortium of the Big Ten universities, is seeking a Program Coordinator to join its Champaign-based Programs Team. Reporting to the Associate Director of Programs, the Program Coordinator will administer established consortial programs; foster and facilitate collaborative communities; and provide logístical, practical and communications support to advance those activities. Program Coordinators provide the first line operational support and coordination of specific initiatives, meetings, peer groups, and programs.
- well-organized, detail-oriented, and energized by finding solutions and delivering excellent outcomes
- collaborative and enjoy working in a team environment
- observant and skilled at facilitating inter-personal and group dynamics
- passionate about supporting the education, research, diversity, and engagement missions of our world-class universities

Program Coordinators support the work of leading academic and administrative leaders, including graduate deans, liberal arts and sciences deans, senior international officers, chief information officers, vice provosts for faculty affairs, provosts and others. This position will be assigned to the graduate deans’ programs and peer groups and may be assigned to work with other stakeholders and duties as necessary.

**Duties & Responsibilities**:
Administer & Coordinate Collaborative Programs
- Communicate programmatic and logístical information and serve as liaison and primary point of contact for campus coordinators, applicants, participants, and external partners;
- Deliver resources and training to campus coordinators responsible for implementing consortial programs;
- Develop and implement program and meeting assessments and create reports as needed;
- Monitor communications across community networks, identifying time sensitive needs and ensuring appropriate responses in coordination with partners and the Associate Director;
- Communicate timely and effectively, responding to verbal and written inquiries; and
- Provide excellent customer service to member institutions, campus contacts and participants and work collegially and professionally with all external and internal stakeholders.

Facilitate & Steward Collaborative Communities:

- Foster collaboration, build trust networks and assist in the exchange of information within member university professional communities;
- Support program and peer group meetings, facilitating and identifying meeting outcomes and developing next steps as needed;
- Develop professional and productive relationships with member and program participants;
- Steward an inclusive and collaborative group culture;
- Welcome and onboard new members and maintain current membership rosters;
- Interact with coworkers, campus contacts, participants and all partners using a lens of diversity, equity, inclusion, and access.

**Minimum Qualifications**:

- Bachelor’s degree.
- A total of one (1) year (12 months) in education, training and/or work experience with collaborative projects and programs.
- Demonstrated experience facilitating meetings and peer communities.

**Preferred Qualifications**:

- Advanced degree.
- Minimum of two years’ experience administering collaborative projects and programs.
- Experience building successful collaborations and/or partnerships.
- Experience working with new and custom technology, large databases and visualization software.
- Related higher education work experience.

**Knowledge, Skills, and Abilities**:

- Adaptability: Respond to change positively and adjust style to the needs of the situation.
- Attention to Detail: Thoroughly accomplish tasks with concern for all involved areas.
- Collaboration: passion for and excellence at bringing people together to leverage skills, talents & knowledge in pursuit of common goals.
- Commitment to DEI: Diversity is a guiding principle of the Big Ten Academic Alliance and a critical component to the success of our organization. Diversity in its many dimensions including race, culture, religion, gender, sexual orientation, socioeconomic background, mental and physical abilities, learning styles, values, and viewpoints enriches the work we do internally and with our member universities.
- Communication: excellent writing, presentation, and interpersonal communication skills.
- Critical thinking: Ability to analyze information, data and situations and identify opportunities and recommendations.
- Drive for Results: Demonstrate concern for achieving or surpassing results against internal or external standards.
- Prioritization Skills: Demonstrate the ability to prioritize tasks effectively when under pressure and facing numerous urgent responsibilities.
- Professionalism: consistent use of good judgment, discretion, and tactful communication, including understanding of likely effects of words, actions, and behavior on others.
- Reliability: Demonstrate high de