Customer Service- Receptionist
3 weeks ago
Casco Bay Food and Beverage seeks to hire a full-time Customer Service Representative / Receptionist in our Lewiston office. We are looking for that special Customer Service Receptionist who feels comfortable working with customers and being the face of our office.
**Responsibilities and Duties**
Primary duties of the Customer Service Representative/Receptionist include but are not limited to: meet/greet guests, answer and direct multiple phone lines, provide general administrative support, and assisting with the back-office cashier may be required. Incoming customer calls could entail processing office coffee supply orders or creating maintenance work orders.
**Qualifications and Skills**
- Professional, friendly demeanor with a customer-oriented attitude.
- Strong and courteous phone skills.
- Critical thinking and problem-solving skills.
- Basic math skills, and ability to work with percentages, fractions, and decimals.
- Able to thrive in a changing environment. (Every call is different and requires a unique and customized response)
- Able to complete work accurately while under deadline pressure. This includes quickly making decisions with limited input from the customer.
- Strong computer skills included Microsoft Office programs.
- Punctuality and reliable attendance are essential to be successful in this organization.
- Must be able to lift/move up to 50lbs.
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- No weekends
Work Location: In person
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