Residence Specialist

2 weeks ago


Phoenix, United States CRS Temporary Housing Full time

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policy holders, we provide a variety of solutions to make this difficult time easier.

**New employees will complete in-office training for approximately 4 - 5 weeks. Additionally, employees will work in the office until they show proficiency in the role, (approximately 90 days) before going to work at home.** Once working remotely, this is a hybrid role, and employees will be required to come to the office periodically for training and or meetings. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

**Responsibilities**:

- Search for temporary housing options for policyholders.
- Speak with Landlords and educate them on temporary housing services.
- Facilitate and negotiate short term leases that meet customer requirements.
- 'Sell' located properties to the policyholders.
- Provide Adjusters with claim updates and seek quote approval.
- Prioritize all working claims, in order to touch each one daily.
- Coordinate housing Move-Ins with Vendor Management and Customer Claims Specialists.
- Prepare and manage required documents to complete the Move-In process.
- Minimum two-years sales experience.- Excellent Negotiation and Facilitation skills.-
- Sense of urgency and deadline oriented.-
- Ability to set goals, meeting and exceeding goals while providing excellent customer service.-
- Intermediate computer experience Internet search, MS Word, Outlook, Excel.-
- Ability to consistently meet established standards for quality and productivity.-
- Ability to remain calm and professional during stressful situations.-
- Stable work history.-
- Minimum High School Diploma or equivalent required, College preferred.


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