Recertification Specialist

Recertification Specialist

Reports to the Property Manager

Date Written or Revised: November 21, 2023

FLSA: Non-Exempt

Key Responsibilities (Essential Duties and Functions)

This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.

• The primary responsibility of the Recertification Specialist is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines

• Generate, serve and deliver resident correspondence including but not limited to rent correspondence, flyers, letters, and memos

• Counsels residents on rent payments and discusses reasons for any schedules changes to their rents. Must be able to explain ACOP and lease terms, conditions, and policies

• Performs all aspects of the Movie-In and Move-Out process including Resident and unit status updates. Assists with collecting and posting rents

• Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests

• Performs errands as they relate to the operations of the property

• Performs work in a safe manner and actively encourage others to comply with safety rules and regulations

Education/Experience

• Must have excellent oral and written communication skills

• Ability to prioritize, coordinate, and maintain follow-up on a number of projects simultaneously

• Must handle highly confidential information in a strictly professional manner

• Ability to work independently, exercise good judgement and be resourceful

• Bilingual in English and Spanish preferred

• Customer service experience in a hospitality or customer facing industry required

• Subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times

Work Environment/Physical Demands

This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers/printers, and filing cabinets. This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.

McCormack Baron is an Equal Opportunity-Affirmative Action Employer, committed to diversity, inclusion, equity and belonging.

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