Sales Leasing Specialist

4 weeks ago

Phoenix, United States Sentral Services Full time

About Sentral

Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Specialist is on the front lines in assuring our customers feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers' most valuable commodity, time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them.

This is an in-person position located on-site of the property.

What You'll Do:

  • Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service

  • Establish rapport with residents and guests so they always feel loved

  • Oversee the daily leasing responsibilities of the community in accordance with company policies and standards

  • Oversee and coordinate welcoming new residents and guests

  • Assist with office management and clerical tasks

  • Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner

  • Complete opening and closing procedures

  • Complete lease applications and assist with verification of application information; inform prospective residents of results

  • Inform maintenance team of any need for repair or cleaning

  • Maintain and store documentation effectively

  • Liaise with residents and guests to provide information and address their questions and concerns

  • Advertise available homes and conduct property tours as part of marketing activities

  • Provide backup for Experience team and homeshare efforts related to guest check-ins and outs

  • Accept rent payments, security deposits and other applicable fees

  • Follow all local, city and federal regulations

  • Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances

  • Assist in conducting market surveys and shop competitive communities

  • Perform other related duties and assignments as needed and assigned

Skills and Experience

  • High School Diploma or equivalent required; some college preferred
  • Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
  • Must possess strong attention to detail and sales ability
  • Demonstrated ability to support and contribute to community team
  • Strong oral and written communication skills
  • Great time management skills
  • Strong decision-making and problem-solving skills
  • Computer literate with capability in email, MS Office and related communication tools
  • Willingness to participate in training in order to comply with new or existing laws
  • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
  • Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

  • Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
  • Career Development: We offer extensive learning and development opportunities to support growth.
  • Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
  • Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.

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