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After Hours Specialist
4 months ago
DEPARTMENT OF ECONOMIC SECURITY
- Your Partner For A Stronger Arizona. _
- DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._
- DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._
**AFTER HOURS SPECIALIST**
Job Location:
Address: Division of Developmental Disabilities (DDD)
1789 West Jefferson Street, Phoenix, Arizona 85007
Posting Details:
**Salary**: $35,000 - $37,000
Grade: 15
Closing Date: Open Until Filled
Job Summary:
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as an After Hours Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements)
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
- Functions in a capacity in the Division of Developmental Disabilities (DDD) and supports After Hours. These hours of operation are from 5pm - 8am, Monday - Friday, 24 hours a day on Saturday and Sunday and all State holidays. After Hours specialists are assigned an 8 hour shift within these hours after orientation and training.
- Answers incoming calls & coordinates complex sometimes urgent member situations to resolve and ensure member health and safety.
- This position is responsible for coordinating complex urgent member activities with other departments and agencies such as Adult Protective Services (APS), Department of Child Safety (DCS), Police, Health Plans etc. to ensure the health and safety of the member
- Activities include tracking and recording of all incoming calls, performing a variety of research and assessment of the situation, coordination, and analysis of findings to execute on the next steps, and any follow-up needed once the member is in a safe environment
- Other responsibilities to include administrative tasks such as data entry, Person-Centered Service Plan (PCSP) updates, member file updates, electronic faxing, documentation preparation for staff and as assigned by the Supervisor or Manager.
Knowledge, Skills & Abilities (KSAs):
Knowledge in:
- Basic human needs, behavior, and personality
- Federal and State Statutes, agency policies and procedures relating to the care and treatment of persons with developmental disabilities
- Agency personnel rules and practices
- Crisis Management
Skills in:
- Social, intellectual, behavioral problems of people with developmental disabilities
- Health Insurance Portability and Accountability Act (HIPM)
- Community resources, medical, and behavioral health issues, and terminology
- Principles of applied behavioral interventions
Ability to:
- Counsel (as used in providing advice and assistance) and interacting with members and family members
- Use a computer including Microsoft, Google, OnBase, Focus, and various other programs
- Type a minimum of 40 words per minute
Selective Preference(s):
Pre-Employment Requirements:
- Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
**Benefits**:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year
