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Assistant Store Manager

4 months ago

Round Rock, United States Community Choice Financial Family of Brands Full time

Overview:
**Assistant Store Manager (Bilingual)**

Our Assistant Store Managers develop their leadership skills in real time by assisting the Store Manager with account management (collections), customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to_ _follow the playbook_ _will help foster the professional, respectful environment our customers and employees value.

**Responsibilities**:
Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Educate customers on all product offerings through the cycle of their financial transaction.

Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in & hosting in-store & community events.

Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits to further ensure compliance of staff.

Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.

Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*Qualifications:

- High School Diploma or equivalent required
- Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial or service industry
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
- Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

**Preferred Qualifications and Skills**
- Leadership in a sales or customer service-oriented position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer:
**Our Benefits Include**:

- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts or Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off _(Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)_
- Diverse Culture and Inclusive Environment

**About Us**

The Community Choice Financial ® Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services