Medical Call Center Lead Nurture Specialist

2 days ago


Brooklyn, United States ALLCARE PT Full time

We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you....

We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn

This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors...

Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills
- does that make sense?

Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why...

In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?...

At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery.

Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given...

I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity?

You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work.

You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence.

This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person.

Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through.

Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance

If the answer was yes, keep reading... because, this job takes a special person with ele



  • Brooklyn, New York, United States ALLCARE PT Full time

    We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you....We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In BrooklynThis is a...


  • Brooklyn, United States ALLCARE PT Part time

    We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a...


  • Brooklyn, United States NYC 311 Call Center Full time

    NYC311 is the front door to your career with the City of New York. **Overview**: NYC311 is seeking highly motivated and customer-focused individuals to join our award-winning team as Call Center Representatives. As a Call Center Representative, you will be responsible for providing excellent customer service and support to the public. This is an excellent...

  • Call Center Agent

    3 weeks ago


    Brooklyn, United States South Mountain Healthcare & Rehabilitation Center Full time

    We are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to...


  • Brooklyn, United States LaSante Health Center Full time

    **Responsibilities**: - Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them. - Record information accurately into ECW - Provide assistance and information to enhance patient experience. - Serve as a liaison between patients and the health Center, directing calls to appropriate departments as...


  • Brooklyn, United States LaSante Health Center Full time

    **Responsibilities**: - Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them. - Provide assistance and information to enhance patient experience. - Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed. - Assist with additional tasks and...


  • Brooklyn, United States Elite Home Warranty Full time

    **Earnings**: - Weekly salary along with a performance based bonus structure. **Hours**: The following shifts are available: Monday - Friday with possible alternating weekends (weekends are 9-5) 11:00-7:00, 11:30-7:30, 12:00-8, or 12:30-8:30pm **Responsibilities**: - Utilize our proprietary software and algorithm to review and validate claim and project...


  • Brooklyn, United States Tru Medical Management Full time

    Patient Call Center Agent Job Responsibilities and Duties: - Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues - Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued - Utilizing EMR system for patient demographic updates, prescription requests, and...


  • Brooklyn, United States Tru Medical Management Full time

    **Benefits**: - 401(k) - Paid time off - Training & development Patient Call Center Agent Job Responsibilities and Duties: - Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues - Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued - Utilizing EMR...


  • Brooklyn, United States Tru Medical Management Full time

    Benefits: 401(k) Paid time off Training & development Patient Call Center Agent Job Responsibilities and Duties: · Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for...

  • Call Center Manager

    5 days ago


    Brooklyn, United States Consumer Priority Services Full time

    **THIS IS AN ONSITE (NOT REMOTE) POSITION BASED IN SHEEPSHEAD BAY, BROOKLYN, NY. PLEASE DO NOT APPLY UNLESS YOU ARE ABLE TO COMMUTE TO SHEEPSHEAD BAY.** **Responsibilities**: - Manage and lead a team of call center representatives - Develop and implement strategies to improve customer service experience - Monitor and analyze call center performance...


  • Brooklyn, United States Maimonides Medical Center Full time

    Job Type: Full Time Job Category: Clinical Department: ENT, Department of Surgery Open Date: November 13, 2023 Apply Here We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians, more than 80 community-based practices and outpatient centers. At Maimonides...


  • Brooklyn, United States Maimonides Medical Center Full time

    Job Type: Full Time Job Category: Clinical Department: ENT, Department of Surgery Open Date: November 13, 2023 Apply Here We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians, more than 80 community-based practices and outpatient centers. At Maimonides...


  • Brooklyn, United States Tru Medical Management Full time

    **Benefits**: - 401(k) We are looking for a skilled and organized lead medical receptionist to join our healthcare team. You will perform a combination of various administrative and clinical tasks. We are growing, room for advancement. Position Responsibilities: - Project management - Training and performance management of front desk teams at multiple...


  • Brooklyn, United States True Care Full time

    **Company Overview**: Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches...


  • Brooklyn, United States TrueCare™ Full time

    Company Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every...


  • Brooklyn, United States LaSante Health Center Full time

    LaSante Health Center - LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.Responsibilities:Answer incoming calls courteously and promptly, confirming...


  • Brooklyn, United States BYou Laser Clinic Full time

    If you are friendly and have good communication skills, you're the type of person we want to talk to. Previous experience in customer service, receptionist, data entry, marketing, human resources, would be a great fit. Even though this is not a sales position, prior experience generating calls to close bookings on service offered within the aesthetics world....

  • Project Management

    4 weeks ago


    Brooklyn, United States Maimonides Medical Center Full time

    **Project Management & Transformation Specialist** **THE BEST CAREERS. **RIGHT HERE **MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES** We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians, more than 80 community-based practices and outpatient...

  • Call Center Rep

    3 weeks ago


    Brooklyn, United States CareerBuilder Full time

    Full time Call Center Rep - 1063 A growing healthcare clinic is seeking a call center representative fluent in both English and Haitian Creole to assist patients with various issues, insurance verification, and billing. Responsibilities Include: Assisting patients with inquiries and resolving issues related to their care. Verifying patient insurance...