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Analyst, Client Operations
3 months ago
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
**Position Summary**
The Analyst will analyze specialty benefit requests from the Client. They will carefully review the client documentation to verify the availability of all necessary information for the Configuration team to initiate the configuration process.
The Analyst's responsibilities include:
- Reviewing FAF release cases generated by "SPA" and submitting cases for any FAF releases that were not generated through "SPA".
- Generating FAF folder requests for our Offshore partners.
- Putting cases on hold or canceling them upon request.
- Managing the SRX queue by ensuring that signed requirements are attached, populating in the "TCD, TTCD, and CCD", and confirming their appropriateness based on the standard TAT/eProject dates.
- Collaborating with the Specialty BRM for Health Plan clients that have assigned BRMs.
- Collaborating with the Manager for any custom Health Plans new business implementations if it is determined that a BRM is required to gather the requirements.
- The Analyst will performing daily evaluations of eProject in order to evaluate any projects that may be at risk of trending towards a yellow or red status. They will work closely with the Implementation Managers to ensure that the project stays on track and that the Specialty case is generated with all the necessary signed requirements by the specified deadline.
**Required Qualifications**
**Preferred Qualifications**
Bachelor Degree preferred
**Education** High School Diploma or GED required
**Pay Range**
The typical pay range for this role is:
$40,600.00 - $85,100.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
