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Membership Coordinator

3 months ago

Bakersfield, United States A3 Sports Performance Full time

**TO APPLY**:_
- **3. Last, submit your response to the phone screening question sent by Indeed.**_

**CORE VALUES**

At A3, our team of employees all share the same Core Values: 1) Do the right thing; 2) Be a team player; 3) Work hard; 4) Empower others to win; 5) Excellence in everything we do; 6) Stay hungry and never stop learning.

Do the right thing: Without integrity, we cannot have a high-performing team. Be honest, and always do the right thing.

Be a team player: We work together so that we can all win, helping our athletes and clients become their best. Be humble and do what's best for the team and the mission.

Work hard: Nothing good comes easy. A strong work ethic is the fuel for the achievement of goals and dreams, and is necessary and valuable.

Empower others to win: Genuinely show up for others. Be positive. Seek the good and celebrate the wins. Help empower and uplift team members, athletes, families, and clients. Build confidence and inspire growth.

Excellence in everything we do: We are professionals always striving to be the very best so that we can make the biggest impact on our clients and community. How we do one thing is how we do everything.

Stay hungry and never stop learning: Stay hungry to compete and win (for your own PRs, our team, and our company.) Learn and grow better every day. Have a growth mindset to go after big goals. Be willing to work for it.

**SUMMARY/OBJECTIVE**

**ESSENTIAL FUNCTIONS**

**CUSTOMER SERVICE**
- Provide exceptional customer service (friendly, enthusiastic, professional, responsive) for all people and interactions.
- Manage all GLM communications.
- Be present, engaged, and professional to prevent issues, solve problems, and ensure a smooth daily operation.

**CLIENT JOURNEY**
- Provide consultative sales support and offer knowledgeable guidance to prospects or existing clients in order to serve them best.
- Manage the onboarding process for all new clients per the SOP & Onboarding Checklist.
- Input client data into the appropriate sheets, including Game Plan consultation data, testing data, etc.
- Manage the client journey, including the “Mega Lists” per the SOP with accuracy..

**MEMBERSHIP MANAGEMENT**
- Process payments and ensure all clients have current memberships and automated billing with payment on file; update expired credit cards or failed payments.
- Ensure all liability waivers are signed and accurate and adhere to SOPs to get waivers signed.
- Handle requests for cancellations, holds, client issues, etc. while adhering to SOPs.
- Manage attendance and session sign-ins, ensuring that attendance records are accurate and all client appointments in Wodify are checked in.
- Collaborate with the team regarding client/athletes’ needs, performance, assessment data, etc.
- Manage Personal Training Check-In Log weekly and provide weekly summary/status report to leadership team.
- Manage accurate membership additions/adjustments and/or requests while adhering to SOPs.
- Facilitate and fulfill the “Surprise & Delight” and Injury Protocols to personalize and prioritize clients’ experiences and needs.
- Facilitate sign-ups and SOP steps for Camps and Clinics including managing sign-up lists, waivers, name tags, communication and workflows, and follow-up as needed.

**TEAM COORDINATION**
- Manage the Appointments Calendar for coaches using Wodify, including client outreach, coach outreach, scheduling, etc.
- Manage the GLM Calendar for Game Plans, Performance Reviews, Consultations, etc., including prospect or client outreach, coach outreach, scheduling, etc.
- Prepare, print, collect, input and file forms needed for Game Plans, Pre Games, Performance Reviews, Testing Weeks, etc.
- Oversee accurate and consistent scheduling of the coaching team, including SGT Schedule.
- Manage the Annual Calendar to plan and communicate events, meetings, schedule changes, etc.
- Manage inventory (A3 swag, gift items, snacks, coffee bar, etc.) - organize incoming inventory, monitor inventory amounts, and reorder items as needed.
- Responsible for helping train new A3 employees and/or contractors on Wodify and GLM systems as needed.
- Proactively communicate and collaborate regularly with the leadership team to share results from program level meetings, staff needs, progress toward goals, client concerns, outcomes, etc.

**FACILITY MANAGEMENT**
- Coordinate and communicate regarding the cleaning schedule and cleaning needs with the Custodial team.
- Responsible for monitoring equipment and supply needs and ordering supplies when needed.
- Ensure the lobby and desk are clean, tidy and that the lobby provides a comfortable, welcoming environment.

**ADDITIONAL RESPONSIBILITIES**
- Help facilitate social media content and promote athletes' progress in collaboration with the media team.
- Process transactions, including retail sales.
- Other duties as assigned.

**Reporting Relationships**:
Reports to and has accountability to the Owner and Director of Ope