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Vp of Operations

1 month ago

Baltimore, United States WHC MD, LLC Full time

Position Description:
Become part of the Transportation Revolution We are looking for an experienced VP of Operations who will provide support, leadership, and direction to our Baltimore, MD location to ensure the growth of our taxi business.

**_ What we can do for you as a VP of Operations?_**
- Health, Dental, Vision & Life Insurance
- Unlimited PTO
- 401k with matching up to 3%
- Holiday Pay

**_ Job Responsibilities of a VP of Operations:_**
- Effectively manage customer relations through both direct contact and outreach programs.
- Identify, select, train and mentor location staff and independent contractor drivers with a robust recruiting and retention program.
- Effectively and frequently communicate with location staff and support team members.
- Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
- Oversee safety and training programs, plans and processes to ensure compliance with a company, contract and regulatory requirements.
- Maintain client contact routinely to meet or exceed expectations.
- Conduct periodic departmental audits.
- Daily, weekly and monthly review of key operational metrics.
- Ensure that all location metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations.
- Implement, promote and adhere to company policies and procedures.
- Participate in location(s) labor and employee relations activities.
- Provide insight and information to support location(s) contract renewals.
- Create and present location(s) annual budget.

**_ Talent Requirements of a VP of Operations:_**_ _**
- Must have a minimum five (5) to 10 years of Operations Management and leadership experience including P&L responsibility.

**_Other Key Qualifications for a VP of Operations:_**_ _**
- Excellent interpersonal skills.
- Commitment to developing team members.
- Embrace a collaborative leadership style.
- Demonstrated drive for results.

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