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VP, Venmo Technology Client Leader

3 months ago

Baltimore, United States Synchrony Full time

Role Summary/Purpose: The

VP, Venmo Technology Client Leader

will align closely with the client team and be responsible for driving innovative technology solutions to meet client growth, productivity, and compliance objectives. This leader will also provide strong technical leadership, client relationship, program management, innovation, and functional expertise for our Venmo partner. It will be essential that this leader has strong influencing skills, prior experience managing complex programs as well as a collaborative approach to building relationships in a cross-functional team environment. We are looking for a naturally curious and independent thinker who enjoys sharing ideas and solving problems. Someone who can see the big picture but knows that the devil is in the details. The ideal candidate enjoys working on a team and loves a good challenge. You will be joining a fast-paced team that works side by side with PayPal as well as the extended SYF Digital Client and Technology teams. Essential Responsibilities: Provides vision, leadership, and strategy to drive Technology programs related to both the Venmo portfolio and the broader PayPal relationship

Leads client Technology, developers, architects, and business stakeholders, to shape business requirements and provide ongoing communication through project and agile execution

Identifies new innovation opportunities to drive growth and integration with Venmo

Seeks knowledge of the partner's technical ecosystem and processes to deliver better solutions

Facilitates technical design discussions with Synchrony and client stakeholders to develop and deliver integrated solutions aligned to business outcomes

Responsible for wing-to-wing delivery of client-aligned initiatives, including issue resolution

Works closely with other client project management teams to create programs across clients where applicable; leads best practice sharing across multiple clients

Ensures process rigor: Creates, communicates, and manages project plans and other required project documentation and provides updates as necessary. Creates and maintains project charters, requirements, conceptual designs, test plans, schedules, and presentations

Performs other duties and/or special projects as assigned

Operational Strategy: Collaborate with stakeholders, product owners, and other process leaders globally (i.e., Tech Ops, Engineering, Cloud, Security, Enterprise Operations, Finance, Credit, etc.) to resolve issues relating to the performance or availability of infrastructure/services affecting clients' credit product ecosystem

Works to identify system deficiencies and drive service improvement solutions

Develops, maintains, and ensures compliance of application release management, outage management, and change control processes and standards.

Understands enterprise strategy related to cloud, resiliency, and processing applications to communicate to the client as appropriate

Leverages data to understand issue impacts, improvement opportunities, or anomalies that could indicate future challenges

Provides client-facing support and triage during operational issues, regardless of the time of day

On-call client support (Pager Duty) of at least 1 week per month

Qualifications/Requirements: Bachelor’s Degree and 8+ years of Technology experience or, in lieu of a degree, a high school diploma/GED and 12+ years of Technology experience

Minimum 3+ years of leadership experience driving a rigorous program across large financial services or technology businesses

Hands-on experience with consumer credit lifecycle projects across agile and waterfall development

Experience managing teams and delivery in a matrixed organization

Excellent organizational skills and ability to collaborate with others to achieve results

Self-motivated and ability to work independently with minimal direction

Expertise to clearly define complex issues despite incomplete or ambiguous information

Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups

Desired Characteristics: Strong operational, get-it-done attitude with a startup mentality

Results-driven, strategic, conceptual, and innovative thinker

Ability to shepherd multiple concurrent priorities to completion without significant guidance

Understanding of project delivery within a fast-paced business environment

Experience with service-oriented architecture, delivering value with APIs, and core understanding of Fiserv account structures and data

Strong analytical and technical skill set used to drive requirements, testing, and production validation

Problem-solving abilities and a common-sense approach to resolving issues

Excellent organizational skills and ability to collaborate with other leaders to achieve results

Self-motivated and ability to work independently with minimal direction

Expertise to clearly define complex issues despite incomplete or ambiguous information

Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups

Demonstrated ability to develop team members and grow leaders within an organization

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