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Accounts Receivable Collection Specialist

4 months ago

Cambridge, United States Harvard University Full time

**Position Description**
- Financial Administration (FAD) is dedicated to advancing Harvard University’s teaching and research mission by stewarding its resources; providing support, guidance, and consultation; ensuring compliance with University and federal guidelines; mitigating risk; pursuing operational excellence; and promoting the financial health of the University.
- The Central Accounts Receivable department of FAD supports approximately 100 University departments and works as a collector/customer service representative to provide quality customer service to internal and external customers. The Collection Specialist is responsible for the payments and collections of all central AR per the policy, following state & federal debt collection regulations and laws.
- **Typical duties include**:

- Collection of the outstanding accounts receivable
- Research unidentified and unapplied payments on accounts receivable accounts
- Identify overpayments to refund
- Process credit card payments for customers and assist with portal payment inquires
- Process the billings and distribute or mail them as directed
- Assist with and provide trainings for new Oracle AR users
- Set-up customers inside of the accounts receivable system
- Aging’s review and reporting
- Provide excellent customer service to both the internal and external customers, including researching and supporting, and act as intermediary between the school and the customers
- Bad debt processing
- Constant review of the processes for any improvements and efficiency
- Other accounts receivable tasks as assigned

**Basic Qualifications**
- High school degree or equivalent
- Collections experience required
- 3+ years of related financial, customer service experience

**Additional Qualifications and Skills**

**The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.**
- Attention to detail, strong organizational and diplomacy skills, and ability to negotiate are required
- Must possess a strong service-oriented approach, discretion in handling confidential matters, flexible, and stress tolerant
- Excellent judgment, interpersonal, verbal, and written communication skills
- Ability to multitask, work independently, and as part of a team in close and rapidly changing environment
- Accounting or finance coursework beyond high school preferred
- Experience in higher education is a plus

**Working Conditions**
- Work is performed in an office setting.

**Additional Information**

**Please note**:

- Harvard University requires pre-employment reference and background screening.
- We are unable to provide work authorization and/or visa sponsorship.
- This position has a 90-day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

**Accessibility**:
**Work Format Details**
- FAD actively supports hybrid work where business needs allow. This position has been designated as a Partially on-site position. During training, you will be on-site 2-3 days per week. Once training has progressed, you will be on-site 2 times per month. While this position is partially on-site, additional travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

**About Us**

**More about FAD**:
Within and across the University, we aim to be exemplary colleagues, trusted partners, valued advisors, and agents of positive change.

**Within our own community, we aspire to**:

- Engage with respect, honesty, and integrity
- Cultivate equity, diversity, inclusion, and belonging
- Welcome innovation, collaboration, and flexibility
- Enjoy our work, grow professionally, and aim for the extraordinary

**Benefits**- **Paid Time Off**: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- **Health and Welfare**: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with v