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Office Assistant

3 months ago

Portage, United States REMAX of Michigan Full time

RE/MAX of Michigan is on the lookout for an **Office Assistant** to join our corporate family As the franchisor of over 80 RE/MAX offices across Michigan, we’re proud to be the top real estate seller in the state. Our corporate office is the backbone that supports our brokers and agents with cutting-edge technology, effective marketing tools, world-class events, and expert management consulting services.

**We Need You - The Office Assistant**:

- You’re the heartbeat of our office, the first voice our clients hear, and a driving force behind our seamless operations.
- We’re searching for someone extraordinary, someone who thrives on contributing to a variety of projects and faces challenges with optimism and a proactive attitude.

**Your Role Will Involve**:

- Collaborating closely with team members to become the cornerstone of every project, including membership administration, marketing execution, tech support, event preparation, and broker services.
- Solve problems like a pro, providing exceptional service on tier 1 requests, or escalating complex issues to relevant staff members.
- Coordinating awards, communications, and mailings with meticulous precision.
- Mastering our systems, from membership to real estate tech, marketing, event software, and all of the tools in between.
- Executing a social media calendar and partnering with marketing staff to curate content that’s as engaging as it is informative.
- Create digital assets using Canva and edit video footage for engaging reels and shorts.
- Demonstrating persistence by keeping issues at the forefront and overcoming difficulties until resolution is achieved.
- Providing exceptional, white-glove service to our brokers and agents.

**Who We’re Looking For**:

- A customer service superstar who values the importance of supporting trusted partnerships.
- A self-starter and resourceful problem solver who is comfortable working independently.
- A tech-savvy individual with a knack for all things digital. You understand the difference between a.xslx and.csv file. You pick up on new software quickly. Even if you aren’t sure how to do it, you’re eager to Google it to figure it out.
- Hyper-organized, proactive, and tenacious—you’re the person who anticipates needs, finds solutions, and celebrates getting tasks to the finish line.
- A team player who’s as supportive as they are motivated, and as positive as they are efficient.

**Qualifications**:

- **2 to 3 years of experience in an office environment**, preferably as an administrative assistant or in a similar role. You’re a customer service champion and excel at providing administrative support to team members.
- **Advanced Proficiency with Microsoft Office**: You’re a master of business letters in Word, can perform mail merges between Excel and Word effortlessly, and understand the basics of Excel formulas.
- **Business-Level Social Media Knowledge**: Strategic understanding and execution of social media platforms for business growth and engagement.
- Experienced in troubleshooting issues and guiding clients through ‘how to’ inquiries.

**Job Types**: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 20 per week

**Benefits**:

- Flexible schedule
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you have experience posting content to social media?

**Experience**:

- Customer service: 2 years (required)

Ability to Commute:

- Portage, MI 49024 (required)

Ability to Relocate:

- Portage, MI 49024: Relocate before starting work (required)

Work Location: In person